Operations Administrator

Location
Cambridge, UK
Salary
£20,985
Posted
23 Jan 2019
Closes
23 Jan 2019
Ref
511637001
Contract Type
Permanent
Hours
Flexible
Job Title: Operations Administrator x 2

Contract: Full time, Permanent

Salary: £20,985

Location: Cambridge

What it's about

The Examiner Management team work together to support our examiner community through our three exam series. The team manages the recruitment and deployment of examiners, including a dedicated helpdesk. The team is also responsible for ensuring that marking is completed in a timely fashion, working with various divisions to achieve this. The team is split into Pre and Post Examinations. We are looking for two administrators; one to join our Pre-Exam team and one to join our Post-Exam team, where you will be responsible for a variety of tasks.

What you'll be doing

  • To take responsibility for the timely and accurate delivery of an agreed set of Operations processes to agreed procedures
  • To liaise effectively with our examiner community as required via telephone, email and face-to-face, providing excellent customer service both internally and externally
  • To work to agreed deadlines and provide reports on progress as required to senior management
  • To adhere to Quality Standards, and to proactively identify improvements in processes
  • To establish and maintain effective liaison between own team and colleagues across the organisation
  • To take part in new developments and the delivery of new products and services as required
  • Other duties as defined by the line manager.


What we're looking for

  • Ideally educated to A Level (or equivalent status)
  • Proven administrative and organisational skills
  • Experience of working with internal and external customers and providing high levels of service
  • Strong team player, diplomatic, trustworthy, pragmatic and personable
  • Proficient user of Microsoft Office (word, excel, outlook)
  • The ability to learn new skills and processes easily, quickly and with accuracy
  • Excellent attention to detail with the ability to work effectively under pressure and to tight deadlines.


Who we are

Cambridge Assessment International Education prepares school students for life, helping them develop an informed curiosity and a lasting passion for learning. We are part of Cambridge Assessment, a department of the University of Cambridge. Our international qualifications are recognised by the world's best universities and employers, giving students a wide range of options in their education and career. As a not-for-profit organisation, we devote our resources to delivering high-quality educational programmes that can unlock learners' potential.

This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits.

Benefits

In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:

• Generous contributory pension

• 28 days annual leave, plus bank holidays

• Annual performance related bonus and increases (discretionary)

• Enhanced maternity/paternity pay and childcare voucher scheme

• Childcare vouchers

• Employee discount and cash back scheme at 2,500 retailers

• Cycle scheme

• Season Ticket Loan

• Subsidised staff restaurants

• Support for professional qualifications

• Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.

We know that diversity of thinking, backgrounds and approaches leads to innovation and creates an atmosphere where everyone's contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 03/02/2019 and interviews will be held on 13/02/2019 .

If you're successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.

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