Customer Liaison Officer

£19,969 to £24,406 per annum
31 Jan 2019
28 Feb 2019
Candidate Services
Contract Type
Full Time
Customer Liaison Officer 

Salary: £19,969 to £24,406 per annum 
Job Type: Full Time, Fixed Term Contract until December 2019 
Hours: 35 hours per week 
Location: South Manchester 
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.. 

About the role: 

Reporting to the Senior Contract Surveyor, the Customer Liaison Officer will be responsible for completing pre-entry surveys for planned investment works, completing scoping works and liaising with tenants to support the “on site” delivery of the works. 

The Customer Liaison Officer will also; ensure all projects are fully scoped; resourced, budgeted and managed in line with business and customer expectations. 

About You: 

The successful candidate will have knowledge of housing practices and good ability in the use of all Microsoft Office software packages particularly compiling correspondence letters You will also have excellent communication skills (written, verbal and at all levels) and excellent customer service and interpersonal skills to deal with all customer / contractor correspondence, queries and complaints. 

You will also have experience of working in general needs housing management, and good on-site experience of managing contractor’s performance in delivering to customers’ expectations. A full driving license and access to a vehicle is also essential.

You may have experience of the following: Customer Liaison Officer, Property Coordinator, Property Management, Housing Management, Construction Coordinator, Building Management, Housing Officer, Housing Assistant, Project Worker, Project Coordinator, etc. 

About our company: 

Great Places Housing Group is not your average housing association. We are a forward-thinking, profit-for-purpose business that works hard to improve the lives of residents in our 19,000 homes across the North West and Yorkshire. 

Our work doesn’t stop at our customers’ front door. The surplus we make is invested back into the business to fund building new homes and to provide a full range of support services for some of the most vulnerable members of society including the homeless, young parents, older people and those with mental health needs. 

We are extremely proud of our dedicated, passionate and friendly colleagues who live our values and work hard to make a difference every day. Working for us you will be part of something special and in return, we offer a competitive package with a range of enhanced benefits and learning and development opportunities to help you achieve and exceed your potential.