Board Secretariat - flexible working opportunities
This role is offered on a flexible basis, for approximately 3 days/fortnight that will vary, and is suitable for a range of flexible work patterns that can be agreed with the successful candidate.
Electricity North West distributes electricity to 2.4m customers across the North West of England from urban Manchester through to Rural Cumbria right up to the Scottish Border. Ofgem regulates electricity distribution service providers to confirm they offer value for money for consumers and are delivering their needs. It does this through setting price controls and scrutinising company business plans. For the next regulatory period, commencing in 2023, Electricity North West is launching its Customer Engagement Group (CEG).
The CEG has been established by ENWL to scrutinize and challenge ENWL’s business plans to ensure they have taken account of current and future customers’ priorities. Its primary task is to ensure that ENWL’s business plan going forward is informed by, and grounded in, high quality consumer engagement - As a result we have an ongoing need for a Board Secretariat.
Reporting into the chair of the CEG, the successful candidate will provide the full Board secretariat function for the independent and high profile Electricity North West Ltd (ENWL) Customer Engagement Board. The role will work closely with the CEG Chair to shape the plans of the group, as well as undertaking tasks to assist the CEG to deliver on its Terms of Reference (ToR) and assisting the Chair in ensuring the CEG is able to fulfil its role and responsibilities.
As Board secretariat you will undertake stakeholder management to establish reporting requirements and develop the structure of the reporting that is delivered to industry stakeholders, including Ofgem. You will also be responsible for writing a comprehensive and complex annual report and final report covering CEG views and activities that have challenged the company and improved outcomes for stakeholders.
The role requires strong communication skills, significant project management experience, strong analytical skills, the ability to engage with senior industry stakeholders and the capability to understand and produce analytical documents that are clear, concise, persuasive and suitable for publication.
In addition to the above, you will:
- Coordinate and lead on the drafting of documents and reports;
- Consult with the Chair on the business of the CEG and undertake the day-to-day tasks of ensuring its smooth functioning. These tasks will include organising CEG meetings, agendas, and maintaining the information on the CEG’s website;
- Organise the key deliverables of the CEG, including by ensuring that reports and minutes of meetings, are provided on time, and to a high quality. Ensure that the CEG’s reports and recommendations are based on robust evidence;
- Plan the CEG’s work programme, including timing of report drafting, preparation, drafting and publication of the CEG’s challenge logs, and timing of meetings with a range of very senior industry stakeholders;
- Make sure that reports and information requested are available to the CEG, and report on action or matters arising from the previous minutes;
- Assist the Chair by ensuring he and CEG members are supplied with all the necessary information for items on the agenda;
- Ensure the requirements of the CEG’s Terms of Reference are fulfilled in relation to transparency, publishing information, and working practices;
- Act as a point of contact between the CEG and ENWL.
To be considered you will:
- Have significant experience creating and preparing technical reports on behalf of and for senior executive stakeholders;
- Have proven experience providing Secretariat services to a senior Board, including the general smooth running of the board, authoring reports, managing the Board’s work programme, and coordinating the group’s activity;
- Have excellent written and verbal communication skills;
- Have proven tact and diplomacy when dealing with senior external stakeholders;
- Have the ability to manage and deliver projects to a high standard;
- Hold practical experience of working collaboratively across multi-disciplinary teams;
- Hold evidence of a reasonable breadth of knowledge and understanding of political, economic, legislative and environmental context in which a regulatory authority operates;
- Hold an understanding of need for appropriate governance structures and discretion;
- Be highly organised with ability to prioritise and work to deadlines.
In return we will offer an attractive rate which will reflect the skills and experience required to successfully meet the demands of this unique role.
The role will be home based with travel expected to meetings as required predominantly in the North West. Occasionally travel will be necessary elsewhere such as London and Glasgow.