Senior Operations Manager

Cambridge, UK
24 Feb 2019
16 Feb 2019
Contract Type

CONTRACT:FIXED-TERM (Maternity cover - April 2020)

SALARY: £37,600 - £52,600

LOCATION: The Triangle, Cambridge

What it's about

These are exciting times for Cambridge Assessment English as we look to modernise our systems and strive to find creative and innovative ways to improve our products and services to customers. To enable us to meet the ever increasing demand for our services, we are seeking to appoint an experienced, enthusiastic and dynamic Senior Operations Manager, who will thrive in this changing environment and is motivated by delivering excellent customer service.

What you'll be doing

This role encompasses a range of tasks and responsibilities. Reporting to Head of Implementation, IELTS, you will:
  • Be the Operations lead for a number of high profile IELTS projects
  • Manage piloting of new systems and processes, including liaising closely with all key internal and external stakeholders, customers and strategic partners.
  • Lead on the delivery of high quality complex large-scale processes through work on specific procedures achieved through effective management of staff, liaison with stakeholders, meticulous planning, review and implementation of process improvements.
  • Manage business requirements gathering, analysis, signoff and implementation of the changes across multiple projects within agreed timescales

  • Lead on process revisions, system developments and product support activity as required

  • Provide high quality customer service, managing staff as required to ensure that the rigorous standards of the administration process are followed in the delivery of projects

What we're looking for

The successful candidate should have experience of working in a busy office environment, experience of managing and motivating teams and working under pressure to demanding deadlines. Ideally you will also have experience of working on large projects and systems development. For further skills required please see essential and desirable criteria below.

  • Good problem solving skills
  • Experience of working on large-scale projects
  • Flexibility and adaptability
  • Strong organisational, prioritising, planning and negotiation skills
  • Excellent customer service and relationship management skills
  • Excellent attention to detail
  • Ability to work effectively under pressure
  • Ability to think strategically
  • High standard of spoken and written English

  • Good overview of Cambridge English business aims and objectives
  • Knowledge of IT issues relevant to business implementation

• Generous contributory pension
• 28 days annual leave, plus bank holidays
• Annual performance related bonus and increases (discretionary)
• Enhanced maternity/paternity pay
• Employee discount and cash back scheme at 1,200 retailers
• Cycle scheme
• Subsidised canteens
• Support for professional qualifications

Secondment Opportunity

This role can be classed as a secondment opportunity for internal candidates with approval from your line manager.

We know that diversity of thinking, backgrounds and approaches leads to innovation and creates an atmosphere where everyone's contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 24/02/2019 and interviews will be held on 04/03/2019 .

If you're successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.


Job Segment: Operations Manager, Bank, Banking, Relationship Manager, Operations, Finance, Customer Service

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