Operations Assistant

Accident Exchange
£20,000 - £24,999
12 Feb 2019
19 Feb 2019
Contract Type
Full Time

AX Innovation concentrates on a growing suite of vehicle technology products including:

  • Telematics and Bespoke Systems

  • In Car Cameras

  • Asset Recovery Systems

  • Daily Insurance

These vehicle technology products allows us to provide ininnovative services to the automotive industry.

We are currently looking to recruit an Operations Assistant to provide an efficient and all-encompassing administrative support service to AX Innovation Customers.

Key Accountabilities

  • Assist with the day to day preparation and dispatch of the AX Innovation products to customers, processing and fulfilling orders from our busy hub

  • Provide full customer support, handling incoming telephone calls and support tickets received from our customer portals

  • To configure and prepare stock for customer dispatch

  • To assist with maintenance of stock control and levels

  • Interpret and analyse telematics data, determining where any additional action is required

  • To validate CRASH data

  • To respond to customer queries received via various support platforms

  • To understand quickly and efficiently the customers query and any further support that needs to be provided

  • To assist with installation services provided to customers, whilst understanding logistical constraints

  • To liaise and work alongside our busy GPS Installation engineers

  • To understand billing processes and assist with enquires where required

  • Ensuring good relations and communications with all key stakeholders

  • Observing and complying with GDPR

  • To achieve objectives and targets set
  • Carry out reasonable tasks as requested by your line Manager.

Personal Specifications

  • Ideally previous experience completing a similar role within a fast paced environment

  • Previous inbound and outbound customer service experience

  • Demonstrable experience of taking ownership and full accountability for customer's requirement
  • Ability to effectively analyse datAble to effectively multi-task whilst ensuring every individual customer receives a unique service
  • Excellent verbal and written communication, capturing a clear logical summary of situations
  • Effective time management including organisation of self and workload
  • The ability to prioritise recognising importance and urgency
  • Ability to work in a target driven environment
  • A flexible attitude and approach
  • Proven track record of relationship management across all levels
  • Ability to work on own initiative
  • Proficient IT skills with intermediate knowledge of Microsoft Word and Excel and the ability to learn new software
  • Ability to demonstrate commercial awareness
  • Logical thinker with excellent attention to detail
  • Demonstrate behaviour in line with Company values; Inspired to Innovate, Always Respectful, Fully Accountable, Delivering Delight.

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