Administrator and Customer Service Advisor

Downtown Recruitment
£20,000 - £24,999
12 Feb 2019
19 Feb 2019
Contract Type
Full Time

Administrator and Customer Service Advisor - Worminghall - £22K

An exciting opportunity has arisen to join our client based in Worminghall, with a company which is continuously expanding and seeking talented individuals to join them. This is a brilliant opportunity for someone who always puts the customer first and will go above and beyond to find resolutions.

Our client is looking for an Administrator and Customer Service Advisor with commercial awareness who can always operate towards the best interests of the business.

You will be tasked with ensuring the highest levels of customer service are maintained at all times, through a variety of duties including:

  • Point of call for all customer queries;
  • Responding to customer service emails;
  • Listening to and responding to voicemails as required;
  • Contacting customers regarding order queries - e.g. additional postage for overseas orders, out of stock items etc;
  • Communicating delivery times and options;
  • Updating clients on previous orders, running regular stock reports, responding to customer reviews, customer returns - opening returns daily and handling as required, general office admin tasks when required.

The successful Administrator and Customer Service Advisor will need to have the ability to work well as part of a small team and demonstrate excellent customer relationships. Prioritising your workload and managing your time to ensure maximum efficiency is key.

A confident character will be required with the ability to communicate clearly and be able to keep calm under pressure in busier periods. You should have great organisational skills, adaptability and self-motivation.

Administrator and Customer Service Advisor - Working hours are Monday to Friday 9am to 5.30pm. Salary up to £22K depending on previous skills and experience.

Due to the rural location you will require your own transport.

Administrator and Customer Service Advisor