Fraudulent Motor Claims Handler

Ideal Personnel and Recruitment Solutions
£25,000 - £29,999
18 Feb 2019
10 Mar 2019
Contract Type
Full Time

Our client has a vacancy for a Claims Handlers to deal with fraud related claims. The team manages the investigation of third party motor claims which show a level of fraud indicators. The successful applicants will be responsible for:

  • Delivering a positive customer experience by communicating with our stakeholders in a helpful, proactive and professional manner

  • Considering and investigating, where appropriate, files referred to the section with a view to detecting fraudulent/potentially fraudulent claims made

  • Identifying those claims, which are genuine at the earliest stage where possible and return to the appropriate section for, continued handling


The successful candidate must already have a level 3 Qualification on the Qualification Credit Framework (QCF). This equates to:

  • 2pass grades in A levels

  • CII Level 3 Certificate

  • ICFS Level 3 Certificate of Attainment in Accredited Counter Fraud Technician

  • NVQ Level 3

In addition:

  • Full sign off on Rejections and Formal Awards

  • Thorough knowledge of motor insurance and claims principles gained through operating as a claims handler with personal injury and property damage experience

  • A good and sound knowledge and application of processes and claims handling

  • A good working knowledge of Civil Procedure Rules (CPR)

  • Possess good communication skills, verbal and written. Able to work effectively with all levels of the organisation

  • An interest in anti-fraud work demonstrated by a general understanding of fraud issues, trends and publicised market initiatives

  • Ideally experience of anti-fraud data systems and databases and being able to interpret the output

  • High degree of competence in the use of on-line search facilities (e.g. Experian, Equifax etc.)

Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available.

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