Compliance Manager

E zec Medical Transport Services Ltd
Martlesham Heath
£25,000 - £29,999
05 Mar 2019
05 Apr 2019
Contract Type
Full Time

Job Description: Compliance Manager

Places(s) of work: Ipswich & Bury St Edmunds

Accountable to: Director of Compliance and H&S

Description of Role:

The post-holder will develop relationships with key personnel from our host NHS Trusts and private sector clients, ensuring that the Company is always meeting the expectations of the client within the boundaries of the contract.

To be the CQC Compliance Manager registered with Care Quality Commission (CQC) for the contracts held within the Ipswich remit.

To manage the compliance assistant and ensure all processes are in place and maintained.

Main Responsibilities:

To develop organisational infrastructures, systems and processes that will enable the effective dissemination of statutory, regulatory and NHS requirements and best practice, and the subsequent monitoring and evidencing of their compliance, including requirements set by:

  • Care Quality Commission (CQC)

  • Department of Health Central Alerting System

  • NPSA (Now NHS England)

  • NICE

  • Health and safety Executive

These will include but not limited to:

  • To be a point of contact when Patients/Trusts/ CCGs/ Clinics have concerns about the service

  • To ensure auditing programmes take place at site by the contract leads i.e. Clinical Governance Audit/ Call handler Audit/PRF audits etc

  • To lead on investigations for complaints and incidents and to ensure all responses are given within their statutory or policy timeframes.

  • Actively promote Root Cause Analysis Methodology across the contracts, supporting the appropriate investigation of complaints, incidents and accident, to manage and maintain the process at contract level (this may mean meeting with patients/Clinic/ Trust to discuss their concerns)

  • To ensure all complaints, incident, accidents and compliment’s that fall under statutory reporting guidelines are reported to the relevant bodies for example CQC, CCG or Police

  • To ensure all action/learning from complaints, incidents, accidents and compliments are followed through and insurance trainers and other contract managers are aware of them.

  • To ensure all safeguarding incidents are reported on to the relevant bodies and to take part in case conferences if required.

  • To ensure action plans from safeguarding case conferences are completed.

  • To establish systems and processes to enable statutory and regulatory returns to be submitted to relevant bodies on time (this includes, incidents and complaints)

  • Support the service/contract to ensure that patient and public involvement and engagement is an integral part of their service delivery and development planning.

  • To co-ordinate the monitoring and follow-up of recommendations from internal and external audits and liaise with senior managers to report on progress to the National Senior Compliance Manager

  • Work collaboratively with other members of the Quality & Compliance team, frontline staff and managers to identify opportunities for improving compliance across the organisation and support their implementation where appropriate

  • Ensuring that call centre staff and road staff have access to the latest information or changes to contractual information

  • Provide data, information and reports when needed

  • Attend area committees and business meetings as and when required/appropriate.

  • Attend and chair where appropriate, interdepartmental meetings.

Please note incidents refers to AIRS & ULYSSES, DATIX reporting

Other Tasks and Responsibilities:

  • Meet with Trust Authorised Officers whenever necessary to ensure compliance.
  • Ensure that both the National Senior Compliance Manager and UK Operations Manager are fully briefed in relation to resource requirement to maintain compliance.
  • Advise the National Senior Compliance Manager and UK Operations Manager of any non-compliant contractual practices and assist in facilitating change
  • Any other duties required, or commensurate with the task

Person Specification

Applicants must be or have:

  • Organised

  • Good report writing skills

  • Good communication skills

  • Good telephone manner

  • Investigation skills

  • Knowledge of PTS

  • English GCSE required.

  • Good Health & Safety foundation.

It should be noted that an Enhanced DBS certificate is required to fulfil this position.

You will also need to have:

  • experience in the changing needs of the business

  • be a strong leader with exposure to change management including developing policies and procedures

  • it is also desirable that you have knowledge around managing staff groups and disciplinary procedures.