Senior Information and Advice Hub Advisor 17.5HRS - 1/3 Mainholm Road Ayr SOA03981

South Ayrshire Council
£10,000 - £14,999
13 Mar 2019
18 Mar 2019
Contract Type
Full Time
Job Description

What is the role?

The Information and Advice Hub delivers a high quality information and advice service, they deal with a range of comprehensive issues and are fully trained to guide and support South Ayrshire residents with their welfare rights and issues related to debt and money advice.

We are looking to add to our team of multi-skilled advisors and we are interested in customer focussed individuals who are willing to go above and beyond to ensure the delivery of the best service possible for every customer. The role of our Advisors is diverse and you will undertake an extensive training programme to develop your knowledge and skills to allow you to effectively carry out the duties of the role.

We are particularly interested in candidates who have experience in delivering a front line advice service to customers and are able to demonstrate the following:

  • extensive experience in Welfare Rights or Money Advice
  • the ability to manage a varied and complex case load

We are looking for candidates with a positive attitude who are equipped with the determination to achieve performance standards and assist in driving the service forward.

You will be flexible to meet the changing needs of the service and as an Information and Advice Advisor you will be willing to travel to our Outreach locations across South Ayrshire to ensure our services are available to those who need it.

Please click on the option to download additional information on this vacancy to access the Job Description.

Extra information:

The Grade of this post is Grade 2 / Level 8, the hourly rate is from £15.11 to £16.54 and the annual salary is from £13,788 to £15,093.

Working Pattern for this post is as follows 17.5 hours to be worked;

Wednesday 12pm to 4pm

Thursday 08.45am to 16.45pm

Friday 08.45am to 16.00pm

Closing date for applications is Sunday 24 March 2019.