Customer Service Administrator

Recruiter
We Are SSG
Location
Charlton
Salary
£15,000 - £19,999
Posted
21 Mar 2019
Closes
27 Mar 2019
Contract Type
Permanent
Hours
Full Time

Customer Service Administrator

If you would like to work for a company that is as passionate about delivering amazing customer service as you are, then we might have the job for you!

Working in a fast-growing and dynamic firm, the role of Customer Service Administrator will suit someone who loves talking to people and is highly organised. The purpose of the role is to ensure that you deliver an amazing customer experience to the lovely clients. To do this, you’ll be helping out in a number of areas, including:

- Directing client calls - you will be the first point of contact for clients when they call in, answering their query when you can, or directing it to the appropriate person for someone else to help
- Welcoming clients into the office - you will be there to greet clients when they visit the offices, making them feel welcome from the minute they step through the door
- Gathering information from clients, to help meet deadlines and deliver a great service
- Booking meetings between clients and their accountant
- Answering non-technical queries that come in via email
- Booking appointments for incoming sales enquiries with the relevant member of the team
- Opening the post, scanning, forwarding information to the relevant people, plus other administrative tasks associated with ensuring clients receive a great service
- Looking after the amazing team by making sure the office supplies are fully stocked and you fully embrace one of the company values - to have fun!

About you; here’s what we’re looking for:

Excellent customer service skills
Highly organised, with the ability to prioritise a changing workload
Experience in a customer-facing role
Excellent written skills
A positive team player
Passion and desire to make a difference
A positive attitude and a love of making someone’s day will see you go far in this role!

Based at the offices in Andover (they have plenty of free parking!)
The salary for the full time role is between £18-£22k, depending on experience

In return for your commitment and enthusiasm, you get to work at a company that’s fun and is really going places.

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