Utilities Clerk

Robert Walters
£15,000 - £19,999
22 Mar 2019
27 Mar 2019
Contract Type
Full Time

An opportunity for a Utilities Clerk has recently become available at leading business based in central Birmingham, reporting directly into the Utilities Manager you will play a pivotal role in the team.

About the Utilities Clerk Position:

* The role is to work within the utilities team to progress, monitor and resolve all utilities department daily tasks within the agreed service level agreements and produce weekly and monthly KPI reports
* Instilling and maintaining a high level of customer service, meeting all SLA's internally and externally
* Compile and review with Client Expenditure Manager KPI Stats for the team
* Manage queries to full resolution with supplier, Utilities Partner, Surveyor and Building Manager
* Have specific responsibility for daily tasks for example Bill Validation, Recharges, Internal and external queries, incoming post and monitor progress of risk register
* Work with Utilities partner to ensure all clients buildings Utilities contractual requirements are procured and monitored
* Utilities supplier account reconciliations are implemented and regularly reviewed
* Manage the compilation and review with the Client Expenditure Manager all utilities SIPOC's and processes documentation
* Ensure all EDI bills from Utilities partner are uploaded from go live in a timely fashion and resolve any discrepancies
* Manage and review the production of client recharges on a monthly / quarterly basis

Essential Experience of the Utilities Clerk:

* Understand Service Charge budgets
* Commercial Utilities experience in property management
* Microsoft Office Experience including excellent Excel knowledge including V Lookup and Pivot tables.
* Good Organisational Skills and the ability to demonstrate they can work in a busy team and communicate effectively Demonstrate understanding of KPI production and results
* A tidy and efficient manner with a drive to succeed and deliver and high level of service to a busy team and demanding suppliers

To express your interest in this position please apply direct or email your CV to

More searches like this