Spa Receptionist

Mondrian London
London (Greater)
Competitive salary
23 Mar 2019
26 Mar 2019
Contract Type
Full Time
Agua London at Sea Containers London are currently looking for an enthusiastic and experienced Spa Receptionist to join our dedicated and astute team in the spa.Agua London embraces a holistic outlook and a deep commitment to integrative health. Our hero treatments are designed to deliver results for each unique individual. Our curated boutique of exclusive retail offerings are drawn from local British heritage brands leading to several spa awards, including the Good Spa Guide, Conde Nast and Spa Finder.

Who are you?

  • Previous experience in a similar guest facing environment.
  • Excellent guest interaction and communication skills.
  • Available to work weekends and public holidays.
  • An engaging, professional and fun demeanor.
  • Enthusiastic to engage in regular training and development programs for the spa.
Duties and Responsibilities

  • Responsible for welcoming and registering all spa guests upon their arrival.
  • To be knowledgeable about treatments, facilities and pricing in order to recommend accordingly to guests.
  • Answer all telephone enquiries and book guests in accordingly using the Book4Time system.
  • Confirm and cancel appointments as required in line with the Spa cancellation policy.
  • Responsible for post treatment and after care advice for the guests before or after treatments.
  • Process all payments and issue Gift Vouchers when requested.
  • Actively promote the spa, treatments, services and retail, as well as programmes, promotions and/or discounts available.
  • Handle guests' questions and concerns professionally and courteously.
Who are we?

We are a family who commit to transforming emotional connection into extraordinary experience that are memorable.

In addition to a competitive salary, we offer a range of benefits that include:

  • Constructive and regular Performance Review system.
  • 28 days holiday (increasing based on length of service).
  • Quarterly Employee Award Ceremony, team activities and social events.
  • Discounted Employee and Friends & Family rates on rooms and F&B.
  • Meals on duty and uniforms/ dry-cleaning provided.
  • Discounted Gym membership.
  • Enrolment into schemes and incentives such as Ride to Work, Season ticket loan and Pension.

You must have the Right to Work in the UK to be eligible for this role. Documentation may be required at interview stage. Sea Containers London Ltd is an equal opportunity employer. Applicants and incumbents are selected, placed, trained, compensated and promoted without regard to race, colour, religion, sex, national origin, age, marital, or disability or other classifications protected by applicable law. In addition, Sea Containers London Ltd, provides a reasonable accommodation for applicants/incumbents with disabilities. Please advise Human Resources if you require a reasonable accommodation.

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