Capacity Planner

Perth/ Bishopbriggs
29 Mar 2019
29 Apr 2019
Contract Type
Full Time

Can you help us predict the future?

Do you like solving puzzles?

Can you make the complex simple and bring numbers to life?

Our ambition in the UK Operations Planning area is to have the right people, in the right place at the right time for the benefit of both our customers and our people. This is key to achieving our ambitions and improving customer experience.

It’s an exciting time for our UK Operations planning team. We are growing and looking for a new team member to help deliver effective planning in all areas of our operations.

In a changing world, our customers demand more from us at different times of the day and through different channels (e.g. online, live chat, phone, paper, email). We are on the exciting journey of evolving our planning methods and tools to ensure we’re ready for the future.

As a capacity planner you will be part of the central team of planners and a member of the Planning Professional Forum. We’re passionate about sharing learning and developing new methods which allow us to be close to the customer but also part of a group of like-minded, problem-solvers driving innovation forward.


 Bringing the numbers to life for your key stakeholders to enable decision making on the size and structure of their operation You will be responsible for predicting future demand and supply using a combination of predictive modelling skills and business insight Analysing all customer contact data and investigating new and improved ways of forecasting resource, including analysing calls, emails, social media presence and chat interactions Updating and maintaining a 12-month rolling capacity plan to support Aviva UK Operation’s resource strategy Understanding key demand drivers, using past trends and events combined with business insight to predict future demands/resource requirements Analysing supply data and updating assumptions to predict available resource Presenting assumptions and resource requirements in monthly assumption reviews to relevant stakeholders Supporting key stakeholders across UK Operations by contributing to an operation that improves year on year (efficiency, customer, value), by identifying and communicating insight relating to resource planning Building and maintaining relationships with influencers of demand such as Marketing and Pricing Working alongside the Financial Planning team and considering the annual budget when making resource recommendations  

Skills and Experience:

You will need to be naturally inquisitive and eager to analyse different types of data

Excellent communication and stakeholder management capabilities IT savvy, with the ability to predict future demands using your Excel knowlege developed from previous experience Proven experience in a similar role would be preferred  

What will you get for this role?

Salary of £25,000 - £30,000 dependent on skills and experience Generous defined contribution pension scheme Annual performance related bonus and pay review Minimum holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family Excellent range of flexible benefits to include a matching share save scheme  

Additional Information

Bring to Aviva what makes you different and we’ll support you to do the best work of your life. We encourage applications from everyone who wants to help us achieve our purpose of helping our customers to Defy Uncertainty.

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

As a disability confident employer, we guarantee to interview anyone with a disability, (As defined in The Equality Act 2010) whose application meets the minimum criteria for the post. (By ‘minimum criteria’ we mean that you must provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, skills or experience defined as essential). Please apply through the website and then email the contact listed in the advert to notify us that you meet the conditions for the guaranteed interview scheme.