1st Line Technical Support
We are looking for a third person to join our newly created 1st Line Technical Support team. You will have excellent communication skills and by using your technical skills and knowledge you will help deliver first contact resolution and a seamless customer journey, highlighting where process or procedures could be improved, keeping up to date with any changes.
You will be expected to triage, escalate, monitor and action incoming issues and queries. You’ll be a great team player with a positive attitude to support our ambition to be a great place to work.
You’ll promote self-service where appropriate, to drive choice and value for money.
Now is a really exciting time to join us. At Aster, we're working towards a future where everyone has a home. Our purpose is to be an ethical housing developer and a landlord which will benefit society. We believe that work isn’t somewhere you go, it’s something you do. No two days are the same here, and agile working is the norm rather than the exception.
Aster Group provides safety and security through our reliable landlord and independent living services and we supply a wide range of housing options in response to the housing crisis.
We own and manage over 30,000 homes, serving more than 90,000 customers in 40 local authority areas. We employ around 1,300 colleagues based in office locations across our operating regions.
We delivered nearly 1,000 new homes in 2017/18, with revenue from outright sales of £20m, shared ownership first tranche sales of £36m, generating an expected profit before tax of £50m.
We are investing in the future of our business with substantial resources set aside to improve our employee experience and to achieve our digital transformation ambitions. Through the Aster Foundation we are committed to giving something back to our local communities.