Reception Supervisor

Location
Cambridge, UK
Salary
£19,600 - £24,500
Posted
10 Apr 2019
Closes
06 May 2019
Ref
524183901
Contract Type
Permanent
Hours
Flexible
Job Title: Reception Supervisor

Contract: Permanent, Full-Time

Salary: £19,600 - £24,500

Location: Cambridge

What it's about

The Reception Supervisor is responsible for the day-to-day supervision of the Reception services in Cambridge including staff management and administration tasks. Working closely with the team in providing excellent customer service to all internal and external customers, and responsibility for ensuring compliance with policies and procedures with particular focus on security and building access, and health and safety.

What you'll be doing
  • Manage and provide professional, efficient and prompt Reception Services across Cambridge ensuring that all Staff, visitors, contractors and temporary staff are given the correct access preventing any breach of security at point of entrance.


  • Manage and provide professional, efficient and prompt telephony services at all Cambridge sites


  • Manage the day-to-day operation of Card Exchange - visitor management and Xplan-Access control, ensuring all of team are trained in day-to-day operation.


  • In collaboration with the Front of House Coordinator, ensure a senior presence at Reception covering peak visitor arrival times and opening hours of the building, as required.


  • Manage all direct reports providing them with training and development opportunity. This process will include carrying out EPD/SF and implementation of the agreed training plan


  • Manage sickness absences including return to work discussion for direct report and ensure that contingency plans are in place to cover unforeseen circumstances within Cambridge Sites.
  • Deputise for the Front of House Coordinator in their absence. To include day-to-day management for all staff and the Reception service during this time.


  • Ensure all Reception staff are trained on making meeting room bookings using MSS; support them in maximising the meeting room use resource efficiently and within the agreed timescale.


  • For allocated site, ensure all records and information are up to date and easily accessible for audit purpose


  • Assist with reviewing existing policies and procedures and make recommendations that will enhance the effectiveness of the Reception Services/Front of House service.


  • Within sites , ensure staff compliance to all internal procedures and policies and legislative compliance such as Health and Safety, Fire Policy, and Uniform policy, to include high standards of tidiness and cleanliness of the reception services area and overall presentation of staff within allocated site to ensure that the Reception Services' reputation is maintained


What we're looking for

Qualifications

Customer Services or relevant industry experience

Skills

Experienced Computer User, Advanced Excel Skills, and experience of working with database applications.
Strong and confident verbal and written communications, extensive interpersonal skills with an ability to liaise with people at all levels with an understanding of social etiquette.
Extensive organisational skills with an ability to thrive in a fast paced environment.
Be able to prioritise and problem solve.
Attention to detail in all arrangements, planning and operation with an ability to multi-task Committed to delivering excellent customer service.
Ability to work flexible, manage changes and contingencies in schedules and events, prioritise under pressure without compromising quality.
Proactive, can-do attitude to identifying and resolving potential issues.
Flexibility in providing support to team members and the wider Services & Property team.

Experience

Proven experience of working in a busy customer facing role.
Previous Experience in reception services.
Previous experience leading a team.
Previous experience in a fast paced environment.

Behaviours

Team player, be the first to assist others during unexpected or peak times
A self-starter, motivated and able to take the initiative
Able to remain calm, friendly and professional when working under pressure during busy periods/times
Able to work independently and unsupervised but also be a collaborative colleague.
Confident in making decisions and using own initiative.
Polite and friendly attitude to all customers and colleagues, no matter their enquiry.
Flexible and positive attitude towards change and ambiguity
Positive outlook and "Can do" attitude, inspiring others in the team
Keen to share experiences and train others to ensure consistency of service

Who we are

Cambridge Assessment is Europe's largest assessment group, incorporating three major awarding bodies. It plays a leading role in researching, developing and delivering assessment to eight million candidates in 170 countries every year. The Group is a department of the University of Cambridge and a not-for-profit organisation.

This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits.

Benefits

In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:

  • Generous contributory pension
  • 28 days annual leave, plus bank holidays
  • Annual performance related bonus and increases (discretionary)
  • Enhanced maternity/paternity pay
  • Employee discount and cash back scheme at 2,500 retailers
  • Cycle scheme
  • Season Ticket Loan
  • Subsidised staff restaurants
  • Support for professional qualifications
  • Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.

We know that diversity of thinking, backgrounds and approaches leads to innovation and creates an atmosphere where everyone's contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 24/04/2019 and interviews will be held on 02/05/2019 .

If you're successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.

CAMBRIDGE ASSESSMENT IS AN EQUAL OPPORTUNITIES EMPLOYER

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