Customer Services Executive - flexible working hours

London (Central), London (Greater)
Competitive Salary
11 Apr 2019
11 May 2019
Contract Type

We need you to join our dynamic and fast-paced e-commerce team while enjoying working on a profiled brand.

Offering flexible working hours.

We are based in London Central close to all the main transport links.

A little more about us:

Blue Crush Communications is a fast paced and dynamic company working with multiple clients to realise their potential. We need you to join our e-commerce division while enjoying working on a profiled brand.

What we offer:

  • Flexible working hours
  • Competitive Salary
  • Staff discounts

The Role:

Customer service:

  • Manage a large amount of service and sales related incoming calls, emails and live-chats.
  • Presenting, promoting and selling product to customers online.
  • Speedily identify/assess needs to achieve customer satisfaction.
  • Respond promptly to customer inquiries, requests and technical problems.
  • Handle and resolve customer complaints and inquiries (multiple channels).
  • Document all calls and live-chats and follow up with customers.


  • Keep abreast with competitors’ products.
  • Manage additional digital marketing channels.
  • Liaise with suppliers and manufacturers.
  • Complete studies and analysis of competitors and products.
  • Reach out to customer leads


  • Follow communication procedures, guidelines and policies.
  • Provide client reports/summaries.
  • General administrative tasks.


Generally, we would require a degree-level candidate, although exceptions may be made for those with the required skills and professional experience.

A little bit about you:

  • Excellent verbal and written communication skills.
  • Ability to multi-task, prioritise and manage time effectively.
  • Ability to be patient, empathetic and passionate about communicating with customers.
  • Sales motivated and excellent listening skills.
  • High energy levels.
  • Attention to detail and accuracy.
  • Adaptability.
  • Strong knowledge of Excel.
  • Continuously improve through feedback.