People Operations Assistant

Aster Group
Devizes, Wiltshire
£21,000 - £23,000 per annum depending on experience
15 Apr 2019
21 Apr 2019
Contract Type
Full Time

The People Operations team proudly provides people administration, transactional processing and people system support for all 1,200 colleagues across the business. You will work within a small team alongside the other People Operations Assistant's providing an efficient service, we are a central contact point for our internal colleagues for all employment related queries around holiday allowances, our colleague benefits and much much more. Our core transactions include providing contractual documents to new starters and seeing them through to their start date, processing current colleagues contractual changes and processing leaving documents for colleagues who are leaving Aster. The People Operations team sit alongside and support our sister teams Employee Experience, People & Operational Development and Employee Relations.

About the role

A great opportunity for an experienced, articulate administrator who is able to manage their own workload effectively whilst dealing with conflicting priorities, this is a varied role which on a day-to-day basis will include;

  • Responding to people related queries
  • Processing people transactions such as new starters, leavers, absence, contract changes, agency workers, maternity and paternity
  • Being the first point of contact to respond to incoming queries via email, telephone and walk ins
  • Responding to employment reference requests
  • Taking part in a team rota monitoring the inbox, allocating work fairly and consistently
  • Providing benefits and reward administration
  • Completing filing in our filing system in line with HR retention guidelines and administer and maintain our people systems in line with GDPR requirements
  • Playing an integral role in providing a seamless on-boarding experience for new starters at Aster
  • Taking part in data cleansing activities
  • Providing cover and support to the other People Operations Assistant's when required
  • Play an active role in your linked workstream providing administration and project support, attending work together days, project meetings and giving valuable input

About you
We are looking for a competent individual to join our team, contributing to the provision of excellent people support to our customers which include all 1,200 of our internal colleagues, the perfect candidate will;

  • Have a ‘nothing is too much trouble’ attitude
  • Respond quickly and accurately to queries
  • Be helpful and approachable, always
  • Manage their own workload effectively, prioritising competing tasks
  • Work effectively under pressure, never compromising on accuracy
  • Participate in the assessment of training needs for self and team
  • Live and breathe the Aster Way behaviours
  • Be a forward thinker who sees how their role contributes to the bigger picture
  • Be a master of all trades
  • Have good problem-solving skills
  • Take pride in their work and have an eye for detail
  • Put the person before the task
  • Be a great communicator who manages expectations
  • Ideally have a customer service qualification and/or be level 3 CIPD qualified or be prepared to work towards this
  • Be able to travel to other offices

What’s in it for you

As well as a generous basic salary, we also give you 26 day’s holidays (rising to 27 with length of service), SHPS pension scheme and access to a variety of voluntary benefit options. These include a holiday purchasing scheme, life assurance if you join the pension, cycle purchase scheme, company paid cash plan and more to suit your own personal lifestyle such as retail, health & wellbeing and leisure discounts. You will be working alongside some of the most experienced, innovative and dedicated people in our sector with the opportunity to learn new skills, develop in your career and grow! All Aster offices have undergone a transformation and are now modern, collaborative spaces for colleagues to work in a safe and comfortable environment.