Account Executive (Mortgage Matters Direct) - Medway City Estate

Ward & Partners
Medway City Estate
£15,000 - £19,999
13 Apr 2019
17 Apr 2019
Contract Type
Full Time

Love talking to people? And thrive on achieving goals?

Start Date: ASAP

Basic Salary: £18,000

On Target Earnings: £25,000

Location: Medway

Work Pattern: Monday 8.45 to 19.00 Tuesday 8.45 to 17.30 Wednesday 8.45 to 19.00 Thursday 8.45 to 17.00 Friday 8.45 to 16.00

Benefits: 33 days paid Holiday (pro rata), Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme, Child Care Vouchers

We are looking for an Account Executive to join our busy Mortgage Matters Direct Team working within the re-mortgage sector to ensure our customers are on the very best mortgage deal.

Duties will include:

  • Contacting our clients before their Mortgage lapse date
  • Building relationships with clients
  • Meeting and exceeding targets
  • Liaising with Mortgage Advisors to book clients in for Mortgage reviews
  • Maintaining a compliant service in line with the Financial Services Authority and our obligations to/from clients under the Data Protection Act
  • Updating records contained on our computer software
  • Accurate filing of our paper based files, both while in progress and maintaining an accountable/traceable dead filing system

We need you to be:

  • Able to communicate effectively over the phone
  • Deliver exceptional Customer Service
  • Strong in building trust and relationships with clients
  • Extremely organised
  • Knowledgeable in Microsoft Packages
  • Motivated, tenacious and energetic
  • Driven by Targets
  • Hard working and focused
  • Aware of the mortgage process (would be an advantage)

Arun Estates is the largest independent estate agency in the south east of England. Our Mortgage service arm, Mortgage Matters Direct is part of the Arun Estates Estate Agency Network. Locally known as Douglas Allen in East London and Essex we also incorporate Wards in Kent, Cubitt & West in Surrey, Sussex and Hampshire and Pittis on the Isle of Wight. So altogether over 100 branches!

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