Customer Service Assistant

Recruiter
Randstad Inhouse Services
Location
Chichester
Salary
Competitive salary
Posted
14 Apr 2019
Closes
17 Apr 2019
Contract Type
Permanent
Hours
Full Time
Do you have Customer Service experience and are you looking for a role in Tangmere, Chichester PO20 2FT? If so, read on and apply today !

Customer Service Assistant working at a multinational health technology company which produces and distributes respiratory equipment and medical devices, role is required for 6 months with potential to be extended.

Benefits:

* On site canteen with hot and cold food

* Full training provided

* Access to Randstad Benefits App which includes high street discounts and more

* Free Parking

* Clean Working Environment

* Competitive Pay

Working Hours and Pay Rate:

Monday to Friday 09:00AM to 17:00PM (37.5 HOURS PER WEEK)

* £20,000 per year

Responsibilities:

To provide first-class customer service, in line with Company and Group objectives. To ensure that all orders and requests for information and equipment, received and processed in an efficient and professional manner whilst ensuring data compliance regulations adhered to. Act as a supportive and collaborative team member to ensure all team and individual

objectives can be met and will include the following;

- Ensure that all telephone calls are answered efficiently within departmental procedures.

- Correctly enter all orders, quotes and contracts on the sales order system within agreed procedures.

- Chase and resolve outstanding issues, contract units, quotes and orders where the customer details or requirements are incomplete.

- Take clear messages for other members of the department and the sales force where necessary, ensuring messages passed on as soon as possible.

- Provide efficient administrative support to the UK Sales Force.

- Log any customer complaints received according to company procedure.

- Ensure information on the customer database is kept up-to-date, i.e. check information when speaking to customers on the phone, while reading their correspondence or whilst speaking to them in Reception.

- Maintain full, up-to-date knowledge of all products and seek additional training as required.

- Provide a professional and efficient service to customers – maintaining a high standard of service, product information and advice while remaining courteous at all times.

- Other duties as may reasonably be assigned by the Operations Manager.

Requirements:

- Computer literate with good and accurate typing skills.

- Aptitude for technical information.

- Good communication skills

- Effective team player

- Ability to use the telephone with ease in a Customer Services environment

- Good time management and organisational skills.

- Good spelling and grammar.

Please note that due to the location of this site in Tangmere, you will need your own transport