Operations Assistant - Business/Private Aviation

Prism 7 Recruitment Limited
£15,000 - £19,999
10 Apr 2019
18 Apr 2019
Contract Type
Full Time

The role: Operations Assistant

Our Client is looking for an Operations Assistant.

This is a full-time role based in their offices in Hertfordshire.

This role will be working alongside their Flight Team to ensure every flight from booking to touchdown (and beyond) goes perfectly.

Daily responsibilities will include:

  • Responsible for the seamless operation of every flight, from sale to post flight actions
  • Liaising with customers on the phone, by email, messaging and in person
  • Coordinating with their supply chain of aircraft operators, support team and crew
  • Organising ancillary services such as catering and ground transport
  • Checking all operational aspects of the flight including airport and ATC slots & weather
  • Meeting and greeting clients at airports
  • Working alongside the marketing team on customer retention initiatives
  • Requesting post flight feedback and reviews

The successful candidate will be:

  • Highly organised with strong attention to detail
  • Have an ability to communicate professionally with high profile and High Net Worth Individuals
  • Feel confident working in a dynamic fast-paced environment and remain calm under pressure
  • Be an engaging individual with a can-do attitude who is comfortable working towards both individual goals and team objectives

Key skills:

  • Excellent and fluent written and spoken English is essential
  • Experience in the aviation industry (ideally private aviation)
  • Professional and polished communication skills
  • Advanced technology and computer skills
  • Ability to absorb and enjoy new responsibility
  • Team player
  • Attention to detail and highly organised


  • Passion for aviation or aircraft
  • Languages (French, German or Spanish) would be a bonus but not essential

Spec & remuneration

  • Starting ASAP
  • Based at modern offices in Hertfordshire
  • Competitive salary
  • Benefits programme including pension and healthcare

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