Motor Claims Handler

DMD Recruitment LTD
£15,000 - £19,999
12 Apr 2019
18 Apr 2019
Contract Type
Full Time

Our client are a global insurer based in Manchester city centre. They are currently seeking a motor claims handler to join their team.

As motor claims handler, you will actively support the Business in providing a customer focused, cost efficient claims handling service by a pro-active approach to claims handling that puts customer service as the core value whilst operating within a regulatory framework.

Key Accountabilities:-

Ø Handle, investigate and close all claims that have been allocated in accordance with the agreed internal service level, best practice requirements and against policy terms and conditions aligning with the total and/or partial resolution of Third Party needs.

Ø Take proactive steps to effectively deal with Claimants and their solicitors in order to best achieve overall business objectives

Ø Contribute to ensuring the Units Key Performance Targets are met and that own objectives are achieved as motor claims handler.

Ø Ensure that all allocated work is handled within Key Performance Targets of the Motor Department.

Ø Promote compliance with best practices for all aspects of claims assessment across the Motor Department and be aware of bespoke practices for specified clients.

Ø Build relationships with internal and external customers including OSP's , Brokers, Clients and Claimant's with the intention of enhancing the reputation of the company as a first class motor claims service provider.

Ø Work as part of a team and support colleagues so that overall team effectiveness is advanced.

Ø Take personal responsibility for promoting "can do" attitude and demonstrating a pro-active claims handling service.

Ø Take ownership of learning and development needs to ensure effective performance.

Ø Take personal and collective responsibility to ensure compliance with Legal and Regulatory framework, within which motor claims handling sits.

Ø This is to include, but not limited to, carrying out all accountabilities and objectives within the framework of the company TCF policy. Ensuring FSA and DPA compliance; be aware of the implications of POCA and the terrorism act and the MOJ reforms.

Ø To continually build upon knowledge of effective fraud screen processes and take the necessary steps thereafter to refer or deal with such cases that potentially involve a fraudulent aspect.

Ø The ability to take a pro-active and results orientated approach to claims handling, whilst making Claimants feel valued.

Job Requirements:

Ø Takes ownership and follows through on agreed commitments and will take the initiative to overcome problems and implement solutions swiftly.

Ø Able to organize and prioritize own workload effectively.

Ø A strong team player who is able to work in an environment of sharing workloads, advice and experience.

Ø To become fully aware of the company’s Complaints Handling Protocols and handle any such claims accordingly and also in line within FOS guidelines as appropriate.

Ø To become aware of the company Vision & Values and adhere to these principals at all times.


· A strong career path within a leading global insurer which can offer progression.
· A market leading salary
· First class training
· A renowned pension package.
· A health care package
· An annual STI bonus on top of your basic salary of £1200+
· Fantastic working hours Monday to Friday: 9.15am - 5.15pm.

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