Application Support Technician

Cambridge, UK
£26,000 - £36,500
16 Apr 2019
29 Apr 2019
Contract Type
Application Support Technician
Contract: Fixed-Term / Full time (around 24 Months)
Salary: £26,000 - £36,500
Location: Cambridge

What it's about

We are currently recruiting for a talented customer service professional to join the Application Support team, who support customers using our bespoke developed software systems and websites. If you have a passion for customer service and an avid interest in technology and the web, you'll be a great match for this position!

What you'll be doing

  • Reporting to the Application Support Manager, your day to day responsibilities will include:
  • Resolving customer support requests for Cambridge English systems
  • Writing knowledgebase articles, user guides and FAQs for systems
  • Testing new releases of systems and reporting defects
  • Developing training materials and delivering training sessions to customers

As an Application Support Technician, you'll be part of an enthusiastic and friendly team in a supportive environment. Full training in all of our systems and support procedures will be provided.

What our looking for

The ideal candidate will have fantastic customer service skills, troubleshooting and analytical skills, the ability to prioritise work whilst keeping customers up to date, and be able to remain calm in a crisis. You'll be able to explain complex technical situations to customers in clear and simple terms, and be able to confidently and calmly reassure them when things go wrong.

The team is not an IT department - however, you will need to have a sound grounding in technology, and knowledge of some or all of the following areas would be an advantage:
  • Desktop and server operating systems
  • Networks and network management
  • Web-based applications and supporting technologies
  • HTML, CSS and Javascript

You will be educated at least to A-level standard and will have outstanding written and verbal communication skills. Any previous work experience in technical support capacity would be an advantage. You must be confident, enthusiastic and able to work in a high pressure environment as part of a close-knit team.

Due to the organisation's global customer base, you must be flexible enough to provide out-of-hours support on a rotational basis, along with some overtime work in the evenings and at weekends.

Who we are

Cambridge Assessment English is a part of Cambridge Assessment, a department of the University of Cambridge. We are the global leader in English language assessment. We help people learn English and prove their skills to the world. We provide exams in English for speakers of other languages taken by over 5 million candidates worldwide each year, as well as the leading range of qualifications for language teachers.


  • Generous contributory pension
  • 28 days annual leave, plus bank holidays
  • Annual performance related bonus and increases (discretionary)
  • Enhanced maternity/paternity pay
  • Employee discount and cash back scheme at 2,500 retailers
  • Cycle scheme
  • Season Ticket Loan
  • Subsidised staff restaurants
  • Support for professional qualifications
  • Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.

We know that diversity of thinking, backgrounds and approaches lead to innovation and create an atmosphere where everyone's contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 28/04/2019 and interviews will be held on 8th May .

If you're successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.


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