Customer Service Advisor / Post Office Counter Clerk

AF Blakemore - Post Office
16 Apr 2019
28 Apr 2019
Retail and Sales
Contract Type
Part Time

Customer Service Advisor / Post Office Counter Clerk 

Blakemore Retail is the convenience retail division of the A.F. Blakemore Group based in the West Midlands. Founded by Arthur and Harriet Blakemore in 1917, A.F. Blakemore & Son Ltd began life as a one-man counter service grocery store in Wolverhampton. Over the past century, under the stewardship of Arthur’s son, Frank and grandson, Peter, the A.F. Blakemore Group has grown into one of the largest privately owned companies in the UK and now employs more than 8,000 people with a turnover of circa £1 billion. 

With more than 5,500 employees and 280 SPAR stores located across England and Wales, Blakemore Retail is the largest independent convenience store operator in the UK. 

Putting people first is the philosophy that has resulted in Blakemore Retail becoming the dynamic, forward-thinking success story that it is today, and it is this belief that will continue to drive the company’s growth forward in the next century. 

Position: Post Office Counter Clerk 
Location: Wordsley, West Midlands, DY8 5PD 
Job Type: Part Time, Permanent 
Hours: 18.5 Hours Per Week, Monday to Friday between 9.00am and 5.30pm and Saturday 9.00am - 1.00pm 
Salary: £Competitive 
Benefits: Staff Discount, Company Pension Scheme, Long Service Awards, Cycle to Work Scheme, Life Cover, Health Cash Plan, Employee Volunteering opportunities 

Closing date: April 24, 2019 

About the role: 

The Customer Service Advisor / Post Office Counter Clerk will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the office and its staff, the control of losses and provision of friendly, efficient service to customers, colleagues and visitors. 


- Deliver customer service in line with POL Agency Minimum Service standards 
- Contribute ideas for driving the business and it’s team forward 
- Use relevant processes and policies to ensure the security of people, stock and cash 
- Reports all customer complaints to manager on duty 
- Comply with relevant legislation and health and food safety responsibilities as defined in the induction period and training 
- May be required to work evenings and weekends 

About you: 

- Basic education (numeracy and literacy) 
- NVQ Level 2-3 in Retail Skills, Customer Care or similar is preferred 
- Previous experience in a similar role and / or industry is preferred 
- Some understanding of health and food safety and legislative responsibilities of a financial services / retail environment and the skills to assist with those responsibilities 
- Experience of using a Challenge 25 policy is desirable 
- Previous cash handling experience is preferred 

You may have experience of the following: Customer Service Advisor, Post Office Counter Clerk, Branch Assistant, Cashier, Finance Administrator, Customer Services, Retail Assistant, Bank Teller, Mortgage Administrator, Insurance Sales etc.

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