Sales Assistant - Part Time (Earlies)
The role will cover the weekday early turn at approximately 4.5 hours per day to 22.5 hours per week.
The training period, the first 3 weeks will be full time at 35 hours per week.
Following the training the Part Time role will be covering Monday to Friday starting at roughly 06:25 to 10:55.
As a Salespoint Assistant you will be passionate about delivering outstanding customer service each and every time. You will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers’ day!
Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.
All roles may involve standing for long periods of time and working shifts including weekends and bank holidays (some nights) and some of which are safety critical due to the direct involvement with the operational railway.
On a day to day basis you will be in the Ticket Office or on the station proactively finding the right ticket for our customers while delivering excellent customer service to new and regular customers. We have the latest computer based ticketing system which is able to provide any information our customers may need and has direct access to our intranet. You’ll have the attributes described below to provide the best possible service.
Oral Communication – Speaks clearly, fluently and in a compelling manner to both individuals and groups, holds others attention when speaking.
Written Communication – Writes in a clear and concise manner, using appropriate grammar, style and language for the reader.
Customer Service Orientation – Proactively seeks to service and help the customer and is empathetic towards customer needs; listens and gets on with them. Actively works towards customer recovery.
Resilience - Maintains effective work behaviour in the face of setbacks or pressure. Remains calm, stable and in control of themselves.
Flexibility - Successfully adapts to changing demands and conditions.
Experience / Skills / Requirements
You must be able to demonstrate a high level of numerical ability and as with all customer facing roles an exceptional level of customer service, each and every time.
Due to the shift times, which will vary, you must live in the local area and have available independent transport.
Demonstrable experience of managing customers effectively in difficult environments.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.