Ecommerce Operations Coordinator - H.Samuel

Competitive salary
13 Apr 2019
17 Apr 2019
Retail and Sales
Contract Type
Full Time
A great opportunity be at the heart of driving H.Samuel Ecommerce performance!

Ecommerce Operations Coordinator

H.Samuel – Borehamwood, Hertfordshire

Are you experienced in Online Merchandising and looking for a new challenge?

If so, we might have the perfect opportunity for you!

Here at Signet Jewelers we’re the name behind luxury retail jewellery brands H.Samuel, and Ernest Jones. We’re looking for a highly analytical and commercially aware Ecommerce Operations Coordinator to manage the day-to-day operations of the team and drive online success for H.Samuel! (Website: )

Reporting in to our H.Samuel Trading Manager you’ll lead 2 other team members (an Ecommerce Producer and an Ecommerce Visual Merchandiser) and work collaboratively with the H.Samuel Buying, Merchandising and Creative teams to ensure tactical ecommerce changes are implemented on our website.

Responsibilities will include:

  • Managing the day-to-day running of the team
  • Managing the H.Samuel ecommerce site on a day-to-day basis including the marketing, trade marketing and ecommerce schedules
  • Project managing the master content for online
  • Managing online merchandising ensuring that product list pages display the appropriate products
  • Ensuring that web copy is current and accurate
  • Implement SEO best practice from external agency recommendations
  • Ensuring the customer journey is as clear as possible, analysing customer data and identifying improvements
  • Owning the onsite analytics accuracy and reporting framework
  • KPI sales, conversion, ATV, SEO, launch timing and accuracy

Suitable applicants will be experienced in the following:

  • Demonstrable working knowledge of merchandising processes, procedures & systems
  • Excellent commercial awareness with a sales focus to maximise conversion and cross-selling
  • Proven analytical and problem solving skills
  • Proven aptitude for systems – Good working knowledge of Business Objects, Oracle databases and MS Excel (pivot tables, v-lookups and SUMIF statements)
  • Experience with Content Management Systems (CMS) or Product Information Management (PIM) systems
  • Experience with analytics systems: eg, Adobe Omniture
  • Experience with multi-variant testing tools: eg, Oracle Maxymiser
  • Experienced in HTML coding
  • Proven people management skills
Be part of something special!

Signet is the name behind H.Samuel and Ernest Jones – so altogether, we have around 450 UK stores selling some of the most fashionable and exclusive watch and jewellery brands on the high street. But that’s not all. We also have stores in the US, Canada, Republic of Ireland and the Channel Islands. In fact, we’re the world’s largest retailer of diamond jewelry and the largest specialty retail jeweler in the US, UK and Canada.

Signet Jewelers (H.Samuel & Ernest Jones) is an equal opportunity employer. We welcome applications from all sections of the community and value diversity. All employment is decided on the basis of qualifications, merit and business need.

We offer a fantastic job and more…

We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits:

*Competitive Salary

*185 Hours Annual Leave (excluding Bank Holidays)

*Generous Staff Discount across all brands

*Life Assurance

*Pension Scheme

*Real Rewards Corporate Discount

*Share-save Scheme

*Childcare Vouchers

*Recommend a Friend Scheme

*Cycle to Work

*Shine with Signet – Recognition Platform

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