Client Relationship/Account Manager

Recruiter
First Recruitment Services Limited
Location
United Kingdom
Salary
£25,000 - £29,999
Posted
13 Apr 2019
Closes
17 Apr 2019
Category
Accounting
Contract Type
Permanent
Hours
Full Time

Our established and highly successful client is seeking to recruit a number of Account Managers on a 12-month contract which should turn permanent. Roles based in Wallington

Our client is an energy solution consultancy whose core product offering is gas and electricity supply contract procurement for the small and medium-sized business universe. Working in partnership with many of the top energy suppliers, our client operates across many sectors helping business customers save money on their gas and electricity bills by either finding them the best deals or helping them to be more energy efficient. In addition to energy supply contract, as they grow, our client also provides solutions for energy efficiency, consumption monitoring, SMART metering and other energy solutions and energy supply account management.

The successful candidate will be the face of the business, responsible for managing a portfolio of new and existing client accounts. You will support and oversee end to end delivery for the contract, setting up and arranging overall strategy, reducing energy usage against pre-set targets and identifying opportunities to upsell. You will be expected to keep up to date with energy industry legislation and market data and attend client meetings.

Key responsibilities:

  • Maintain and develop new and existing client relationships, optimising quality of service and customer satisfaction
  • Creation of energy tenders and management of the overall process
  • Manage product/service mix, pricing and margins according to agreed commercial targets
  • Monitor and receive information on market activities and provide relevant reports and information to clients
  • Accurate and effective account management, using the company CRM to record all actions
  • Communicate and negotiate with suppliers to ensure sustainable relationships through positive tender responses
  • Business development including contract renewals, selling of additional services, bringing in new sales leads, responding to and following up on sales enquiries

Key Skills and Competences:

Essential:

  • Experience in client account management
  • Knowledge of the energy supply market with specific experience of leading the delivery of utilities services
  • Strong stakeholder management skills with the ability to engage effectively with stakeholders at all levels
  • Excellent communication skills, both verbal and written
  • Strong sales and negotiation skills to upsell and introduce new services and packages to existing clients
  • Commercially astute
  • Able to resolve queries and disputes with clients and suppliers
  • Experienced leader with the ability to delegate and manage across systems and departments
  • Excellent presentation and interpersonal skills with good attention to detail

Desirable:

  • Knowledge of Salesforce
  • Full UK driving licence
  • Previous experience working with energy suppliers
  • Experience of working with multi-site accounts or in the public-sector space

This is an excellent opportunity (initial 12 month contract) to join a superb employer

First Recruitment Services are acting as an employment agency for this vacancy

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