My client a leading pensions and actuarial company based in Wokingham, Berkshire, is actively looking to recruit a skilled Pensions Administrator to join their very successful team based in Berkshire. The pension administrators provide services to a wide range of trust-based company pension schemes, including defined benefit, defined contribution, career average revalued earnings, and hybrid
> Adhering to best practice procedures in all aspects of pensions administration related tasks as defined by
> Project managing projects such as renewals, benefit statements and life styling/investment switches.
Handling any data processing and administration tasks, ensuring projects are fully monitored and
completed in line with customer and legislation requirements.
> Ensuring standard documentation is scheme specific, and incorporating them into existing procedures.
> Monitoring on going procedural developments and implementing changes to procedures where required.
> First level checking of work completed by more junior staff. In addition, final checking of non-financial
work e.g. change of address.
> Informal training and mentoring of more junior members of the team.
> Receiving and handling internal and external telephone queries and where applicable becoming first point
of contact for clients.
> Performing manual benefits calculations.
> Producing ad-hoc letters to ‘draft standards’ using Electronic Document Management system (EDM) in
response to customer queries or able to complete standard tasks to ‘final letter standards’.
> Developing intermediate knowledge and awareness of their clients and associated schemes.
> Taking responsibility for ad-hoc projects and exercises.
> Assisting the team with project related work e.g. bulk mailshots to scheme members.
> Updating relevant pension administration databases and systems.
> Dealing with more complex pensions queries.
> Assisting in non-client related work such as technical committees, training and events.
> Working closely with other departments/teams both internal and external to the Company in order to
provide a total service to our clients. E.g. Pensions Accounts, Payroll, Administration Support and ITM (3rd
party IT software provider)
Knowledge & experience
> Able to demonstrate a fundamental knowledge of pensions administration activities and can apply this
knowledge to any scheme.
> Previous pensions administration experience of Defined Contributions (DC) schemes including leavers,
retirements, deaths, transfers in, transfers out, monthly processing and investment, benefit statements,
renewals and life styling/investment switches. This role is likely to appeal to individuals with a minimum of
2 years’ experience although not exclusive as all applications will be considered on an individual basis.
> Experience of current pensions legislation and framework is essential, especially the regulatory
requirements of the various Pensions and Finance Acts which impact on pensions administration.
> Experience of checking and mentoring more junior members of staff would be desirable.
> Third party pensions administration experience preferred, although strong all round experience within an
in house pensions department, which is not purely process driven will be considered.
> Able to demonstrate a numerical aptitude evidenced by work related experience or academic