Foreign Motor Injury Claims Handler

Royal Sun Alliance Contingent
17 Apr 2019
17 Apr 2019
Contract Type
Full Time
Introductory Summary
RSA is one of the world's leading FTSE 100 general insurers with a proud heritage dating back over 300 years. We provide high quality, innovative insurance products and services for some 20 million customers in over 100 countries, setting new standards in the industry.

Why are we telling you all this? Well, we're an ambitious sort of company. And if you're an ambitious sort of person - with the drive to improve us as you improve yourself - we'll promise you all the resources and career opportunities you need.
Business Area
Job Description:

This role will require you to pro-actively handle all aspects of a caseload of a motor injury claim efficiently and effectively with Claimant representatives in order to achieve business objectives and meet the defined customer service proposition. A lot of time will be spent dealing with Claimant representatives by telephone but complex issues will also need to be covered in correspondence to bring claims to the best economical settlement in the shortest time possible. You will enjoy utilizing your technical knowledge to resolve queries, reach and convey decisions, and impart knowledge to others. There will be measurement of each activity within the case management system so that a profile of claim spend can be mapped against recorded activity. As a fee for service function, you will contribute to the team's annual target.
The Opportunity
  • To contribute to the delivery of the Motor Injury targets by achieving own objectives effectively such as productivity, negotiation, leakage, and service targets.
  • To handle and resolve technical cases or referrals and / or complaints within own authority limit.
  • To gather and accurately analyse appropriate information in order to make the best business decision aligning with the total and /or partial resolution of Third party's needs.
  • To take proactive steps to effectively deal with claimant representatives in order to achieve overall business objectives.
  • To provide guidance and support to others in the team so that overall team effectiveness is enhanced.
  • To follow agreed processes, policies and procedures to ensure quality and service standards are met and leakage is minimised.
  • To undertake activities for the team as delegated by the team leader where required in his / her absence to ensure that team performance is maximised.
  • Good understanding of Personal Injury claims environment, including MOJ process, pre-action protocol, claims and litigation procedures, products, and services.
  • Taking a commercial attitude to deliver the optimum savings and time to settle.
  • To comply with relevant legislation and regulatory requirements.
  • Managing complex cases involving customer uninsured loss recovery offsets.
  • Drive Third Party negotiation hard.
  • Contribute to the fee collection target.
The Individual
Skills and experience required include:
  • Experience of Legal / Insurance environment handling claims.
  • Ideally experience in motor injury claims
  • Commercially motivated: able to take a proactive results oriented claims approach.
  • Experience working within agreed authority levels which have involved settlement delivery options available.
  • Proven ability making decisions on legal liability, assessment of damages, choosing investigation options.
  • Flexible and team player with limited direct supervision.
  • Good understanding of claims procedures, products and services including rehabilitation, how these are delivered and be able to select appropriate solutions.
  • Proven ability to build relationships with others.
  • Excellent call handling skills and ability to convey by telephone a range of information.


In addition to a competitive salary, our leading benefits package includes:
  • Bonus potential of 12.5%
  • 25 days' holiday
  • Employer Pension contribution of 7.5% with a further maximum match of 2.5% to give up to 10%
  • Life Assurance 10 times base salary
  • Unfunded flexible benefits package including Childcare vouchers, Gymflex, Cycle to work scheme and retail vouchers plus many more.


Based in the centre of Manchester, just behind Primak and within walking distance of Piccadilly Gardens, the Manchester office is centrally located. The office is our Commercial Business Centre and home to our teams from SME, Regions, Global Speciality Lines, Commercial Motor & Property Claims, Injury Claims, Legal and Marine.

With an on-site multi-faith prayer room, break out areas, sports and social area and specific sports and social group the Manchester site also encourages active participation in: Well-being activities, charity initiatives, volunteering and a busy social calendar including quizzes, treasure hunts, Summer and Christmas parties and the annual Shining Stars staff recognition event.
About Us
We aim to provide every one of our employees with a great work-life balance and the opportunity to contribute to charity. We have a thriving community investment programme, volunteer weeks, social events, focus groups, and team outings.

Apply now. If this sounds like a role you're interested in then please apply.

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