Collections Team Leader

£25,000 - £29,999
29 Apr 2019
29 May 2019
Contract Type
Full Time
Collections Team Leader When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Collections Team Leader Clayton Le Moors Competitive salary and benefits. To £25k + Benefits About us Studio is one of the largest online value retailers in the ; We offer a personal shopping service to million customers each year online via our fantastic and websites and our catalogue. We are based in Clayton-le-Moors, Accrington with great motorway links across the North West of England. About the Opportunity At Studio Retail Limited we are constantly evolving & transforming, and we now an exciting opportunity for a Collections Team Leader to join our Financial Services Team based at our Clayton Operation. Reporting to our Senior Collections Manager you will manage and monitor the performance of the collections team to meet agreed targets, ensuring adherence to compliance, governance and regulatory expectations in delivering the right customer outcomes. We are looking for someone who can... Execute the tactical operational plan, managing and monitoring team performance to deliver and achieve effectiveness and efficiency targets Manage and monitor the effectiveness of collection practices, ensuring that the right outcomes for the customer are achieved first time, every time Manage and develop the performance and potential of the team Manage and monitor team's adherence to all governance, risk and compliance standards and expectations You'll need the following: Experience of working within the retail, financial services sector Extensive experience of working and delivering in a regulated environment Excellent working knowledge of financial standards and guidelines - FCA, TCF, Data Protection Experience of leading, managing and maximising the performance of others Ability to plan and prioritise effectively to meet changing priorities and demands Excellent communication and engagement skills Proven track record in effective facilitation and communication at multiple levels Is commercially astute Ability to engage and influence stakeholders at an appropriate level Is analytical, pragmatic and systematic in approach to problem solving Ability to manage conflict and knows when to escalate Why Studio? Studio is a growing business with a commercially focused and dynamic Financial Services Team who is continually evolving and transforming. Our colleagues love working here because of the great people and opportunities to develop. We have a fast-paced environment and our offices have a friendly and informal feel to them, no suits required to do a great job here! We offer a great benefits package including free parking and would love to hear from you if you think you would love to work here. #loveyourjob #lovetrading #wedowow Agencies need not apply

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