Customer Service Advisor

Clic Sargent
£18,029 to £18,544 per annum
16 May 2019
27 May 2019
Candidate Services
Contract Type
Full Time
Customer Service Advisor 

Today, 12 children and young people in the UK hear the shocking news they have cancer. CLIC Sargent is the UK’s leading cancer charity for children and young people, and their families, and provides them with clinical, practical, emotional and financial support. You can be a part of helping them cope with cancer and get the most out of life. 

Position: Customer Service Advisor (known internally as Supporter Engagement Assistant) 
Location: Bristol 
Job type: Full Time, Permanent & Fixed Term available 
Hours: 35 hours per week 
Salary: £18,029 to £18,544 per annum (pro rata for Fixed Term) 

Closing Date: 27 May 2019 
Interview Date: 31 May 2019 

About the role: 

You will be part of the Central Supporter Engagement function working across fundraising to engage and steward fundraising supporters in order to maximise value, retention and engagement with CLIC Sargent. You will provide exceptional 1st tier / frontline customer service and fundraising support on the phone, via e-mail, digitally (webchat and social media), letter and by fulfilling supporter requests, primarily at supporters’ initial stages of their relationship with the charity. 

Additionally, you will identify opportunities to deepen engagement and drive income generation by being the primary point of triage in assessing the appropriate stewardship levels for our supporters. You will provide outbound stewardship and telemarketing calls to audiences including direct debit givers and donors. You will also be an ambassador for the cause, deepening supporter engagement, trust and loyalty with each interaction. 

About you: 

The successful candidate will have demonstrable experience in and passion for delivering exceptional customer service. You will also have experience in working with customers on the phone and in writing, with outbound calling experience. Proven achievement of working to targets is also essential. 

What we offer? 

In return for your commitment, we offer a great reward package, which includes generous annual leave entitlement, pension scheme and season ticket loan. 

We are always looking for talented people from all backgrounds, to join us and help improve the lives of children and young people with cancer and their families. We particularly want to encourage people from under-represented groups to step forward and apply to work or volunteer with CLIC Sargent. 

CLIC Sargent is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. 

You may have experience of the following: Fundraising, Fundraiser, Supporter Engagement, Customer Services, Telemarketing, Call Centre, Fundraising Assistant, Fundraising Administrator, Customer Service Advisor, Customer Service Assistant, Customer Service Representative, Charity, Third Sector, NFP, etc.