Senior Operations Manager, Exam Modernisation

Cambridge, UK
£37,600 - £52,600
17 May 2019
28 May 2019
Contract Type
Job Title: Senior Operations Manager, Exam Modernisation x 2

Contract: Full time, Fixed-term contract until April 2020 and December 2020

Salary: £37,600 - £52,600

Location: The Triangle Building, Cambridge

What it's about

You will support the Exam Modernisation Product Owner in the Operations (Service Delivery) work stream within the Modernisation Programme. You will be co-ordinating and working with a team of colleagues with a focus on the design, business processes and operating model for the operational capabilities within the new landscape for Exam and Modernisation; contributing to the requirements gathering, design and testing of new systems; becoming proficient in the use of new systems, defining and implementing new business processes based on them.

What you'll be doing

The principal accountabilities are:
  • Leading on and taking full responsibility for the business requirements gathering, analysis, and designing of new end to end business processes. Contribute to implementation strategies, advice and work with the business change managers to implement changes within agreed timescales.
  • Leading on process revisions and product support activity in order to deliver an efficient and fit for purpose processing model
  • Coming up with strategies and recommendations for testing and business change activities
  • Being responsible for system design including, business processes & operating model for the Operations work stream in line with the design principles

What we're looking for

  • Preferably educated to degree level. This can be substituted by significant work experience at Cambridge English
  • Higher level qualification in management or an MBA (desirable)

  • Strong communication and interpersonal skills
  • Working flexibly and adapting to changing demands
  • Proven planning, co-ordinating, prioritising and decision-making skills
  • Excellent attention to detail
  • Strong presentation/training skills
  • Strong problem solving skills
  • Ability to work effectively under pressure
  • Ability to use own initiative to develop approaches and ensure progress
  • Knowledge of operational processes, ideally relating to exam delivery
  • Basic knowledge of standard software applications required by the role

  • Experience of managing operational processes
  • Experience of systems development, testing and implementation
  • Experience of assisting with development projects
  • Experience of managing and motivating individuals and teams

Behaviours & Values
  • Role modelling Cambridge Assessment Group Values of Collaboration, Responsibility and Innovation
  • Positive approach to change and innovation
  • Calm under pressure


In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:
  • Generous contributory pension
  • 28 days annual leave, plus bank holidays
  • Annual performance related bonus and increases (discretionary)
  • Enhanced maternity/paternity pay
  • Childcare vouchers
  • Employee discount and cash back scheme at 2,500 retailers
  • Cycle scheme
  • Season Ticket Loan
  • Subsidised staff restaurants
  • Support for professional qualifications
  • Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.

We know that diversity of thinking, backgrounds and approaches leads to innovation and creates an atmosphere where everyone's contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 27/05/2019 and interviews will be held on 4 June 2019 .

If you're successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.


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