Internal Sales Manager

Green Origins
18 May 2019
23 May 2019
Retail and Sales
Contract Type
Full Time
Company Information

Established in 2008, Green Origins is a leading European importer, wholesaler and brand owner of organic superfoods. In addition to selling bulk superfoods and offering a private label service, we also sell under our own brands: Green Origins, Rainforest Foods and Piura.

We have been awarded the Queens Award for Enterprise twice as well as over 10 Great Taste Awards. We are also certified to multiple quality and social standards including Soil Association organic, Fairtrade, Sedex, Vegan Society, BRC, Sedex and are signatories to the United Nations global compact. As a business we donate a minimum of 10% of profits to charity. Our culture is professional and friendly with a strong focus on continuous improvement, innovation and excellence.

The role

Due to business growth we have an exciting opportunity for an additional Internal Sales Manager to join our team. The role holder will work as part of the wider Sales and Operations team. The role supports Key Account Managers and Business Development Managers to deliver and support customer order requirements i.e. the processing of a customer order from the point a requirement comes in until the order is successfully delivered. The role is reactive to customer needs and involves working with a variety of customers including private label, branded products and bulk ingredients.

Key Responsibilities/accountabilities

  • Identify order requirements based on discussions with the customer
  • Provide quotes for the customer based on pricing tools
  • Respond to customer specific requirements, often acting as a connection point between customers and other internal teams e.g. Quality
  • Provide necessary documents for customer e.g. Certificates of Analysis
  • Follow up with customers for any quoted orders to get order confirmation

Order Management
  • Ensure stock availability for customer order before committing to the order
  • Process order into relevant systems such as SAP
  • Co-ordinate all order related logistics requirements

Post-Sales Support
  • Trouble shooting any post-sales issues e.g. damages during delivery
  • Providing any documentation customer had not requested during the quoting stage

Team Cover

This role is part of the wider sales and operations team. There will be a requirement to cover other members of the team in their absence. For the Account Managers and Business Development Managers this would be simply monitoring their mailboxes. For Operations this would involve liaising with warehouse on outbound deliveries and booking deliveries with logistics providers.

This job description is designed to give you an overview of the main tasks and responsibilities for this position. As the Company evolves and grows over time this job description may be changed in consultation with you. You will be expected to embrace such changes, to work flexibly, and to rise to the challenge of developing your skills over time.


Excellent communication skills, both written and verbal
  • Strong customer service and delivery focus
  • Strong attention to detail and accuracy
  • Highly organised, able to prioritise activities and multi-task
  • Self-motivated & confident in using own initiative
  • Ability and willingness to pick up new information quickly
  • Able to work under pressure to achieve daily deadline


Experience working with ERP/Accounting systems e.g. SAP
  • MS Office programs experience, particularly Outlook and Excel
  • Order management experience working directly with customers