Travel Consultant

Recruiter
Invigorate Recruitment
Location
Ilkley
Salary
£15,000 - £19,999
Posted
20 May 2019
Closes
23 May 2019
Ref
1146604991
Contract Type
Permanent
Hours
Full Time
Travel Consultant

Ilkley

£16k upwards depending upon experience

Invigorate recruitment is working with its client in Ilkley to recruit an experienced Travel Consultant with immedaite start

Duties include all aspects of Leisure Travel work, which involves handling customer enquiries and booking travel in compliance with company standards.

This is a hands-on role with extensive reservations work.
Main duties/responsibilities
  • Handling of all forms of leisure travel requirements on behalf of the general public.
  • Efficiently managing customer enquiries through to the booking/confirmation stage:

o Carrying out detailed research and comparing prices to ensure customers are offered the most appropriate and cost-effective options.

o Selling the benefits of both the options presented

o Making bookings using a variety of methods.

o Selling ancillary products.

o Advising customers on the relevant passport, visa and health requirements.

o Managing the administration element of bookings, which will include payments, invoicing and checking/presenting travel documents.
  • To assist in marketing our business:

o Setting up and managing TV screen content.

o Participation in any in-store events.

o Helping to manage any marketing initiatives.
  • To adhere to company guidelines, regulations and policies at all times.
General
  • To open and sort mail
  • To label, re-stock and order brochures as required.
  • To participate in appropriate company and departmental training and development initiatives.

Qualities & Experience

The successful candidate will have excellent communication skills and will be comfortable dealing with customers face-to-face and on the telephone.

Previous experience of working in an independent travel agency is essential.

A good worldwide geographical knowledge and experience of tailor-made and cruise holidays will be required.

Computer literacy is important to this role.

Flexibility is a must in terms of days worked, and the ability to cover for holidays.

The standard working week is 37.5 hours over 5-days

Hours are 0900 to 1730 Monday to Friday and 0900 to 1600 on a Saturday.

Holidays are pro-rated from an annual entitlement of 25-days plus bank holidays.