Administrator 8 Month Contract INTERVIEW TODAY

Recruiter
CLEARLINE RECRUITMENT LTD
Location
Brighton
Salary
£15,000 - £19,999
Posted
18 May 2019
Closes
23 May 2019
Ref
1137552305
Contract Type
Permanent
Hours
Full Time
Job Title: Customer Service Administrator (8 Month Contract) INTERVIEW TODAY 14:00 - START MONDAY 29/04/2019

Location: Brighton

Salary: £17,550

Our client based in Brighton is looking to recruit a Customer Service Administrator to join their vibrant administration team. Delivering excellent customer service both in writing and on the phone.

Responsibilities
  • Take ownership for delivering excellent customer service, meeting individual and team objectives
  • Respond quickly and accurately to customer questions
  • You will be working with the call centre to support with customer call volumes during peaks times
  • Manage online secure messaging and administrative tasks
  • Keep up to date with any changes to products, processes and procedures, to ensure the customer is given the correct and relevant information
  • Maintain professionalism and confidentiality at all times
  • Suggest new ways to improve processes and customer care
  • Willingness to learn, be prepared for regular 121's with your team manager and participate in team meeting
  • Be flexible as the role will vary dependent on the volume of work

Requirements
  • Experience of delivering great customer service
  • Ability to thrive in a fast paced environment to achieve positive results and meet targets
  • Feel comfortable talking to customers over the phone
  • Good written, verbal communication including attention to detail
  • Basic understanding of numeracy
  • An ability to learn in a classroom environment and 121 settings
  • Experience of working in a team and supporting one another

For more information please contact James Naylor at Clearline Recruitment

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