Head of Operations

Jayne Peirce Travel Recruitment
South East London
£30,000 - £39,999
17 May 2019
23 May 2019
Contract Type
Full Time
Working exclusively with our client, an entrepreneurial business where the team is a passionate group with boundless enthusiasm for what the world has to offer. From inspirational experiences to luxury honeymoons to tropical beach flops, to the best undiscovered far flung destinations, their knowledge is first class. Their approach to business is one of empowerment, where creativity and innovation is encouraged at all levels. No hierarchy to be found here, it's a shared passion for service excellence that drives this business.

Key responsibilities of the role:
  • Manage a growing team, some based outside the UK
  • Build better and more efficient processes
  • Ensure that customers holidays (which are complex, detailed, tailor-made itineraries) are delivered to the highest standards maintaining high NPS scores.
  • Manage pre and post customer service

Do you tick the boxes?
  • Min 2 years team management experience
  • Worldwide, tailor-made experience
  • Excellent customer service experience
  • The ability to build on processes
  • Flexible, adaptable nature

This is a newly created position as this business continues to flourish. Being a senior travel job as Head of Operations, you will already have a proven track record in this area of leisure travel. Our client moves at lightning speed and is an evolving company, therefore you will not be phased by working in a business that requires you to be highly adaptable, flexible and have a responsible approach.

You will have experience of managing remote based staff plus different cultures and those in different time zones.

You will already be operating in an Operations Manager job in travel and have an excellent grasp of the aspects of operational jobs in tour operating. You will have exemplary standards and be one of an ambitious nature but never happier than when you are in the thick of things, leading from the front.

Please note: Due to high volumes of applications, only successful applicants will be contacted.

To view all of our exciting Sales, Product, Revenue, Marketing and many more senior jobs in travel, see our website or follow us on Facebook, Twitter or LinkedIn.

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