Calling Team Agent

EasyWeb Group
£18,000 per annum
22 May 2019
31 May 2019
Candidate Services
Contract Type
Calling Team Agent 

Start date: Immediate 
Location: Old Trafford, Manchester 
Status: Fixed term full and part times roles until 03/08/2019 
Salary: £18,000 per annum (pro rated, equivalent to £9.89p/h) 

Are you looking for a call centre job with a regular shift pattern, no cold calling and HUGE job satisfaction? Our client, their Calling Team contacts young people who have expressed an interest in taking part in NCS to help complete their application and to get them excited about attending! The NCS programme is a heavily subsidised, life changing programme for young people which gives them an experience they’ve never had before! 

Our client

our client’s vision is a more integrated society where there is understanding and appreciation of each other’s differences. They design and deliver programmes that bring different people together to develop their confidence and skills in understanding and connecting with others. They believe everyone benefits when people from all walks of life come together to better know, understand and trust each other. This also applies to the people they employ to work with them. As an equal opportunities employer their aim is to have a diverse workforce to reflect the communities they work in. 

This is a unique opportunity to join a dynamic, rapidly growing organisation, working with young people and local communities across the country. You can download their impact report which shows how they’ve helped 1,000s of young people build trusting and meaningful relationships with people from different backgrounds. 

About the role 

They are looking for tenacious, organised and enthusiastic agents for their Sales Calling Team in Manchester. The Sales Calling Team call young people who have expressed an interest in attending the National Citizen Service (NCS) programme to help complete their applications. 

NCS is a government backed programme which aims to bring together young people from different backgrounds. People who have graduated from the programme talk about the life changing, positive impact it’s had on them and as such, the job brings with it an enormous level of job satisfaction for people who want to work towards creating a more inclusive society 

Successful candidates will work in a fast-paced environment with a focus on customer experience and outcome. 

Responsibilities include: 

-Talking on the phone to young people and their parents to complete applications to take part in the NCS Programme. 
-Retaining sign ups using customer service and sales techniques 
-Provide high levels of customer service via telephone and email 
-Accurate reporting of data and calls 
-Using IT systems including Salesforce CRM to record and process customer information 

Essential Skills & Experience: 

-Experience of working in customer facing environment, preferably in a contact centre 
-Exceptional customer service skills 
-Exceptional communication skills 
-Strong self-motivation 
-Demonstrable ability to achieve and exceed stretching targets on a consistent basis 
-Experience of selling either face to face or on the phone 
-Objection handling skills 


-Enjoy talking to people, being helpful and doing all you can to agree solutions to challenges 
-Being calm under pressure and remaining assertive, determined and resilient 
-Enthusiasm for, and commitment to, their mission and values with the ability to bring this to life when serving customers and working with colleagues 

Safeguarding Statement 

Our client is committed to safeguarding and protecting the young people that they work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. They ensure that they have a range of policies and procedures in place which promote safeguarding and safer working practice across their programmes. 

They expect all staff and post holders to share this commitment to safeguarding by ensuring compliance with their policies and practices. 

Why should you apply? 

In addition to being part of a fun, dynamic and challenging workforce, they are proud to offer an attractive benefits package including contributory pension, Simplyhealth cash plan, Ride 2 Work, childcare vouchers, season ticket travel card loan etc. to eligible employees. 

Deadline: 31st May 2019 
Interview process: Successful applicants will be contacted to attend a group assessment 

Our client is committed to protecting the privacy and security of your personal information.

This privacy notice describes how they collect and use personal information about you prior to, during and after your working relationship with them, in accordance with the General Data Protection Regulation (GDPR) or any subsequent data protection legislation in force from time-to-time. 

Employment Screening    Our client has a legal responsibility to ensure that all its employees have the legal right to live and work in the UK. Therefore, if you are made an offer of employment, this will be subject to our client verifying that you are eligible to work in the UK before you start work.