Chelsea FC
South East London
22 May 2019
26 May 2019
Contract Type
Full Time
Job Title: Receptionist
Reporting to: Front Office Manager
Department: Front Office
Working Hours: 40 hours across any 5 of 7 days across two shift patterns of 7am-3.30pm or 3pm-11pm.

Main Responsibilities:
  • Being able to deal with all level of customers face to face and on the telephone.
  • Able to provide and perform following reports and tasks: credit risk, rack check, group check in, VIPs. check in, no show charges, general postings, match days packages payments, team card procedures, package write off, Ledger procedure, rebates procedures, guest history, geo-code update, scanning correspondence.
  • Knowledge of the Opera and MITEL switchboard, wake-up call system and TMS.
  • Meeting the company S.O.P's personal presentation, Check ins and Check outs, Answering telephones, Guest complaints and mystery guest questionnaire.
  • Develop excellent product knowledge both for Millennium & Copthorne and CFC.
  • Taking reservations.
  • Assisting disable guests and responsible for room allocation.
  • Promote and up sell Hotel facilities.
  • Assisting with fire evacuation.

Measures of Performance:
  • React survey.
  • Go Out And Learn,
  • Comment cards,
  • Appraisals & PDP meetings.

Person Spec:
  • Previous experience as receptionist in a 4 star Hotel.
  • Opera (PMS system) working knowledge is desirable.
  • Excellent communication skills both verbal and written.
  • Excellent customer care skills both face to face and telephone.
  • Experience of working in a busy environment.
  • Able to work shifts as required.
  • Excellent presentation skills.
  • Able to work as a team player.

The Employee must at all times carry out his/her responsibilities with due regard to Chelsea FC PLC policies and procedures in particular Health & Safety, Financial Authorisation, Confidentiality and with regard to the Data Protection Act. The Employee must act to protect all young people and vulnerable adults that are in their care or attending the Company's premises. The Employee must report any misconduct or suspected misconduct to the Foundation Safeguarding Lead.
The Employee must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relations amongst Employees and customers.
The above Job Description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the Club.