Information Worker

Recruiter
CHM
Location
Oxford
Salary
£20,000 - £24,999
Posted
23 May 2019
Closes
27 May 2019
Ref
1149851598
Contract Type
Permanent
Hours
Full Time
Are you passionate about supporting others? Do you want to make a difference to the lives of people with fluctuating mental health and wellbeing? Working for our client's Information Service will give you the chance to improve the lives of Oxfordshire people struggling with their mental health.

Title: Information Worker
Hours: 37 hours per a week (Job share opportunities may be considered)
Salary: £21,166 per annum
Holidays: 28 days per annum, plus bank holidays
Probationary Period: 6 Months
Pension: Auto enrolment pension scheme in place
Place of work: Osney Mead, Oxford


About The Charity

Our client is a mental health charity. They are here to make sure anyone with a mental health problem has somewhere to turn for advice and support; in total over 20,000 people in Oxfordshire access their services each year. With one in four people experiencing a mental health problem at some point in their lives, people need our client more than ever. Their work includes:
  • The Transitional Supported Housing Recovery Service (part of the Oxfordshire Mental Health Partnership).
  • The TalkingSpace Plus psychological therapy service in partnership with Oxford Health NHS Foundation Trust.
  • Wellbeing Service, which is part of both the TalkingSpace Plus and Oxfordshire Mental Health Partnerships and includes:
    • Five Wellbeing Centres throughout the county
    • Public Wellbeing & Information Services
    • Physical Activity and Wellbeing
    • Benefits for Better Mental Health, a welfare benefits advice service
    • Volunteering and Peer Support Opportunities
    • Raising awareness and campaigning activity.
    • The organisationemploy over 100 staff and operate in 28 locations around the county.

They are looking for a friendly and compassionate individual to join their Information Service team. The Information Service is a key function of the Wellbeing Service which provides mental health information, access to services, training and produces their Guide. The Information Service includes a busy Information Line which is the first point of contact for anyone wanting to access services and friends, family members, carers and professionals.

The Information Line is open Monday to Friday during office hours.

Purpose of the Job

This post holder will:
  • Provide mental health information, book appointments and respond to information requests that come in through the information line and Information Service inbox
  • Undertake and record follow up telephone conversations with all service users accessing our services
  • Maintain the Information Service databases
  • Attend public events and appointments in order to provide information to third parties
  • Order and keep stock of up to date information resources such as fact sheets and National resources
  • Work as part of the Information Service team; providing support and guidance to volunteers and colleagues as required
  • Work in partnership with staff to ensure they have access to the mental health information they require

Closing Date: 2nd June 2019
Interview Date: 13th June 2019


To Apply and for More Information:

Please click the apply button. You will be taken to a simple CHM Recruit form and then redirected to the employer's website.

The charity is fully committed to the principles and practices of equal opportunity and diversity.

They are a Mindful Employer.

No agencies please.

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