Key Account Manager

Recruiter
Search Consultancy
Location
Newcastle Upon Tyne
Salary
£25,000 - £29,999
Posted
23 May 2019
Closes
27 May 2019
Ref
1149854847
Category
Retail and Sales
Contract Type
Permanent
Hours
Full Time
Key Account Manager. Retention's
Home based
Rewards:
£25-30k Basic, £60k OTE, Car Allowance, Pension, Benefits
The Company:

Our client is the world's leading provider of audio branding, working with more than 28,000 clients in 39 countries.

Responsibilities:
* Home based covering the North East and Yorkshire
* Attending meetings with SME and Corporate clients who potentially intend to cancel or review their subscription
* Covering clients throughout the North of England, Scotland and Ireland
* Providing world-class customer service to maximise any opportunities to retain existing business
* Correctly identifying customer issues through effective questioning and offering of solutions
* Maintaining an excellent level of knowledge of all our products and services in order to offer the customer a solution that's tailored to their needs
* Implementing business strategy and service values to meet client retention targets
* Supporting the team by attending meetings and contributing towards business initiatives

Skills, knowledge and experience required:

* Previous experience working in a B2B field sales or field account management role working with contracts is essential
* Excellent customer service skills
* Ability to thrive in an environment targeted towards customer retention and satisfaction
* Effective personal organisation; self-starter with drive, ambition and creativity
* The ability to negotiate, coupled with excellent written and oral communication
* Excellent attention to detail and problem-solving capabilities
* Ability to work under pressure with a constant positive outlook when faced with difficult situations
* Able to adopt a highly organised, pro-active and systematic approach
* Dedicated team player with drive and initiative
* Ability to multi-task and meet and exceed set targets
*Good IT skills, especially in Microsoft Office

Location:
Home Based Candidates will be considered from the following areas: York, Newcastle, Hull, Middlesbrough, Sunderland, North East, Leeds, Wakefield, Barnsley, Sheffield.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.