Customer Service Advisor - International Team

EasyWeb Group
03 Jun 2019
20 Jun 2019
Candidate Services
Contract Type
Full Time
Customer Service Advisor - International Team 

If you love working in a fast paced environment and delivering exceptional customer service this is the job for you! Here at Next we are committed to providing a friendly, helpful service to our online customers that contact Next. This could be sorting out a missing parcel or an account query but you’ll put the customer first. 

This is a unique customer service role as there are no sales targets; you’ll purely be measured on the service you deliver so you can focus entirely on giving truly outstanding customer service. Our call centre in Enderby (Head office) offers great opportunities for progression and development whether you are starting or continuing your customer service careers with the Next International Online family. 

Position: Customer Service Advisor - International Team 
Location: Enderby, Leicester 
Job type: Full Time, Permanent 
Hours: 30-36 hours per week, Monday to Saturday 3pm to midnight & Sunday 6.30am to 9pm. 
Salary: £Competitive 
Benefits: Quarterly Bonus, 25% staff discount, Travel to work incentive, Up to 70% at our staff shops, Pension, Share-Save, Subsidised canteen, Free parking, On-site nursery 

About the role: 

We are looking for people who are as passionate about customer service as we are. Don’t worry, you don’t need to have worked in a call centre before – we are looking for people who thrive in helping people whether this has been in retail or hospitality. We provide 4 weeks of in-depth, full time paid training to ensure you know everything you need to know to resolve our customer enquiries. 


- Give exceptional customer service by truly listening to the customer and resolving their queries. 
- Treat every customer like it’s your first and only customer that day. 
- Navigate through various computer systems, liaise with other teams across Next if required. 
- Work to set Key Performance Indicators and Standard Level Agreements. 
- Engage with customers and colleagues, creating a people focused work culture. 

About you: 

With previous experience in customer service, ideally within a call centre environment, you’ll be a team player with excellent communication skills, working in a fast paced environment you’ll be extremely self-motivated and have excellent attention to detail. You'll be up for a challenge, and enjoy sorting out customers' problems so they're able to continue to shop with us. 

- You’ll be a natural problem solver with the ability to think outside of the box. 
- Be able to communicate in a confident, clear and friendly manner. 
- Have excellent literacy, numeracy and PC skills with the ability to pick things up quickly. 
- Enjoy providing exceptional customer service. 

Shift Information: 

Monday to Saturday 3pm to midnight & Sunday 6.30am to 9pm. 

Any 4 shifts during the above times. 

Must include a Saturday or Sunday shift at a minimum of 7 hours. Overall weekly hours must be between 30-36 per week. 

During our peak trading periods you’ll be given 12 weeks of flex up, of 6 hours by working 5 days. 

Full time training to commence Monday 8 July 2019 for 4 weeks. 

What Next? 

Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria, we will be in touch to arrange a telephone interview to find out more about your job history and more about you as a person. 

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. 

You may have experience of the following: Customer Service Advisor, Customer Service Executive, Customer Service Officer, Customer Service Representative, Customer Relations Executive, Contact Centre, Customer Service Agent, Call Centre, Customer Support, , Client Support, Call Centre Advisor, Contact Centre Advisor, etc.