Customer Service Representative - part time and/or flexible

Cobalt, Newcastle, Tyne and Wear
£9 per hour
07 Jun 2019
07 Jul 2019
Contract Type

Life at Leeds Building Society

Work/Life Balance:
We are committed to making Leeds Building Society a great place to work and this is strongly evidenced in colleague engagement scores.

Our approach to flexible working provides colleagues with a healthy balance towards professional and personal ambitions. We understand that no “one size fits all” and are committed to providing inclusive working and family-friendly arrangements, that suit colleagues throughout different stages of their career. We believe this makes a positive difference to colleague Wellbeing and, in turn, can help us to meet our member’s needs.

Flexible working can be a permanent arrangement, temporary adjustment or a flexible agreement. This can include part-time hours, job share, home working, mobile working, compressed hours, career breaks and sabbaticals.

Women in Leadership:
We believe a gender-balanced workforce is good for business, good for our customers and good for our workplace culture. Having signed up to HM Treasury’s Women in Finance Charter, we are committed to increasing the representation of women in our senior leadership team.

To break down these barriers and create new possibilities for balanced representation, we have appointed a representative from our senior executive team, who has taken responsibility for gender diversity and inclusion. We are setting ourselves internal goals for gender diversity, publishing our progress and also ensuring the pay of the senior executive team is linked to the delivery against these objectives.

Our contact centre is open Monday to Friday 8am-8pm and Saturdays 9am-5pm. Our part-time positions offer a minimum of 16 hours per week and we’re happy to discuss the hours that work for you. 

Have you seen our benefits and rewards package?

  • Performance related bonus
  • 31 days holiday (pro rata for part-time) & annual holiday purchase scheme
  • Bupa cash health plan
  • Life Assurance
  • Pension scheme
  • Exclusive colleague mortgage deals
  • Annual volunteering day & long service awards
  • Recommend a friend scheme
  • Bus & train travel ticket loans & a Cycle Flex Scheme

Do you have a passion for providing exceptional customer service?  Our successful Customer Support team, based in Cobalt, Newcastle are looking for part time colleagues with great communication skills to join the team.  As the first point of contact for our customers calls, you will be part of a team that provide a key role in creating a positive customer experience on every interaction. We will provide you with all the coaching and support you need to be successful in the role.  You will develop expert knowledge of our savings and mortgage products so you can confidently help our customers.

Your career with us doesn't have to end there either.  We see all colleagues as key to our success and life at Leeds Building Society is both stretching and rewarding.  We will provide you with a wide range of training and development opportunities to help you build a successful career with us.

Do you have the following skills & experience?

  • Verbal communication skills
  • Customer service orientation
  • Ability to problem solve and make decisions
  • Competent in Microsoft Office
  • Can maintain good attention to detail whilst working under pressure
  • GCSE Maths and English grade 4/C or equivalent

What do you know about Leeds Building Society?

We are the 5th biggest building society in the UK with 140 years of experience and we have every intention of getting better and better. We are totally committed to do what we were set up to do – to help people save money and to buy their own home. 

We've won a whole host of awards over the years including Best Companies accreditation, which reflects our continued commitment to colleagues and the customer service they provide to our members. We work hard to develop a product range to try to meet our members' needs, and partner with numerous local communities and chosen charities.

We're not a bank – we're a mutual, which means we're owned by our members and are run exclusively in their best interests.

Leeds Building Society is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please click apply where you'll be redirected and will be able to contact us.