Neighbourhood Services Manager

£25,546 - £31,224 Pro rata
17 Jun 2019
01 Jul 2019
Candidate Services
Public Sector
Contract Type
Part Time
Neighbourhood Services Manager 

Salary: £25,546 - £31,224 Pro rata 
Job Type: Part Time, Permanent 
Hours: 17.5 per week - Wednesday (PM), Thursday (full day) and Friday (full day). 
Location: Wigan & Leigh 
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. 

Please note that this is a job share and part-time with set hours being Wednesday (PM), Thursday (full day) and Friday (full day). 

About the role: 

We have transformed the way we deliver services in neighbourhoods and this role is an exciting opportunity to join our new neighbourhood teams. If you think you can help us meet our place agenda and play a significant role in neighbourhoods where people want to invest, live, work and play in an environment that supports and encourages residents to generate a sense of community, then this role is for you. 

You will be the key contact for all customers in your defined patch and directly deliver a comprehensive and proactive housing management service, with the aim of supporting customers to take responsibility to resolve issues themselves. 

With the support of your Area Services Manager, you will have responsibility for the delivery of a high-quality housing and neighbourhood management service to customers in your patch. Working predominantly within your neighbourhoods, you will ensure sustainable neighbourhoods, self-sufficient customers and an exceptional ‘first point of contact resolution’ customer experience. 

About You: 

You will have a passion for delivering excellent customer services with an ability to coach individuals to take become more independent, accountable and self sufficient. Working within your neighbourhoods you will be highly organised, with the confidence to prioritise your own workload and manage deadlines. As the Great Places Ambassador for the local area you will have the ability to develop rapport and relationships with a wide variety of stakeholders to ensure that we develop effective local partnerships. 

Previous experience in the social housing sector is preferable but not essential. 

About our company: 

Great Places Housing Group is not your average housing association. We are a forward-thinking, profit-for-purpose business that works hard to improve the lives of residents in our 19,000 homesacross the North West and Yorkshire. 

Our work doesn’t stop at our customers’ front door. The surplus we make is invested back into the business to fund building new homes and to provide a full range of support services for some of the most vulnerable members of society including the homeless, young parents, older people and those with mental health needs. 

We are extremely proud of our dedicated, passionate and friendly colleagues who live our values and work hard to make a difference every day. Working for us you will be part of something special and in return, we offer a competitive package with a range of enhanced benefits, and learning and development opportunities to help you achieve and exceed your potential.

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