Customer Services Representative - Dutch Speaking

Recruiter
Reed
Location
Harlow
Salary
£20,000 - £24,999
Posted
16 Jun 2019
Closes
19 Jun 2019
Ref
1161637171
Contract Type
Permanent
Hours
Full Time
We are currently on the lookout for candidates who can fluently speak the Dutch Language!

This role is working for a large and established family business within Harlow - the current person in this particular position is actually being promoted to a new position.

Customer Services Representative

Monday - Friday, 9am - 5:30pm

Permanent, Full Time

£20,000 - £24,000 depending on experience

Core responsibilities:
  • Handling customer orders, enquiries and complaints via telephone, email, company and marketplace websites and letter as required.
  • Responding to customer reviews.
  • Assist with marketing and other departments as required.
  • Processing customer refunds and returns including investigative enquiries and taking appropriate action to resolve.
  • Liaising with appointed delivery companies and track orders as necessary.
  • Monitor customer care comments and report any recurring issues.
  • General administration such as mailing list cleaning.
  • Liaising with key departments including warehouse and purchasing when necessary.
  • Participate on occasional outbound call campaigns.
  • Translate catalogue and web content into Dutch and participate in content checking.

Skills Required:
  • Fluent in Dutch and good written Dutch.
  • Good telephone manner.
  • Confident, proactive personality with ability to prioritise workload.
  • Computer literate in Excel, Word and Outlook.
  • Able to compose well written emails
  • Previous experience in a busy call centre of an e-commerce business or mail order company would be an advantage.

Please apply ASAP to be considered for this role.

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