Office Support Specialist Apprentice

Ricoh UK Ltd
14 Jun 2019
19 Jun 2019
Contract Type
Full Time
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With over 108,500 employees and offices in over 150 countries, Ricoh has built its excellent reputation by developing office automation solutions, enabling individuals and organisations to improve the quality and productivity of office communications in all corners of the world.

We now have an excellent opportunity available for an Apprentice Office Support Specialist role for a well-motivated individual with good customer relationship skills to provide and maintain a high quality service for one of our prestigious clients based in Norwich. Working 'client-side` you will develop the skills necessary to enable you to maintain a high level of customer satisfaction by responding quickly to their requirements and ensuring service levels are achieved.

What you will be doing

• To deliver an efficient and responsive business process service to the customer, to meet agreed SLA's and customer satisfaction, covering post/mail room and facilities functions.
• Help solve operational problems quickly and efficiently to ensure the most efficient service is provided.
• Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered.
• Carry out any reasonable request from the line manager to meet the business needs and client expectations.
• To deliver the attached job profile, specific to site requirements to meet the business needs and client expectations.
• To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI's.
• Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines.
• Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology.

You will ideally have

• IT literate
• Team oriented pro-active, open minded team player
• Good organisational skills with an attention to detail
• Excellent communication skills, both verbal and in writing
• Excellent customer service skills
• Ability to demonstrate commitment and flexibility at all times
• Multi-tasking skills and ability to work on a variety of items simultaneously
• Good Time Management skills
• To be professional and presentable in uniform at all times

In return for your commitment, you can expect

Ricoh is an exceptional place to work. A place where there is strong emphasis on career development for the right individuals. This is also a role where you can excel within a fast-paced environment and succeed within a great organisation. In return for your hard work and commitment you will gain a Level 3 apprenticeship in Business Administration.

Are you the right candidate for this key position? If so, we welcome your application.

We are an equal opportunities employer

Ricoh have removed the disclosure of convictions box from their application process (ban the box - http://programmes/ban-box) offering equal opportunities to all. For all roles, we will judge each individual on their skills and ability before taking into account their history. However some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions` check and a DBS Check. Further information on Employment Vetting can be accessed by contacting the Ricoh Resourcing Team.

We are an equal opportunities employer