Underwriter Support

KR Group
£15,000 - £19,999
19 Jun 2019
21 Jun 2019
Contract Type
Full Time
Are you accurate, customer-focused and looking for an exciting opportunity in Financial Services?

Due to another phenomenal year for more 2 life we need you!

Our Operations team is a fantastic place to start a career within this exciting financial services market. Due to internal promotion in our Underwriting team, we have the opportunity to recruit for this promising role. We can offer progression and development in a positive, thriving workplace.

Job Purpose
  • To process and manage all aspects of pre-offer mortgage applications through to completion in line with agreed service levels, policy and criteria.
  • To work together with all teams within the Department to help achieve team and business targets and deliver a quality service to more 2 life customers.
  • To provide an exceptional service to our customers in all aspects of their dealings with us.

Principal Accountabilities
  • Liaising with relevant internal and external stakeholders to maintain quality relationships and ensure smooth progression of the application.
  • Deal with technical queries from surveyors and other 3rd parties to allow a case to progress to mortgage offer
  • To be responsible for the management of your caseload, whilst ensuring customer queries/administrative requests are dealt with efficiently and within agreed service levels.
  • To keep up to date and conversant with our lending criteria, products and schemes.
  • Manage broker expectations, prioritise tasks and caseload to in line with agreed KPI's and targets.
  • Assess new mortgage applications in line with lending policy whilst assessing overall risk.

Admin | Admin Support | Administrator | Quality | Administration | Underwriter Support

Essential Skills
  • Excellent software skills, particularly Outlook & Word (Excel and Adobe also preferred, although training will be provided).
  • Ability to multi-task and manage own workload in a fast paced environment.
  • First class communication skills, both written and verbal.
  • Be driven by customer service and going the extra mile to deliver exemplary service.
  • Ability to work under pressure and to deadlines.
  • Commitment to maintain accuracy and attention to detail, ensuring work is of the highest quality.
  • Highly motivated with a desire to make a difference.
  • Strong administration skills.
  • Ability to work well individually and as part of a team.

Desirable Skills
  • Experience of working within the Financial Services industry and in particular in the mortgage lending arena is preferred.

About Company

The KR Group is a leading financial services group for those both in and approaching their retirement. The Group's main activities are equity release, estate planning, annuities and retirement planning. Subsidiaries of the Group include Key Retirement, Key Partnerships, and more 2 life. Between these companies, we offer products including equity release, retirement planning, and estate planning. Private equity owned by Partners Group, we lead the market in Equity Release. Retired homeowners cashed in more than £3 billion of property wealth in 2018 as the equity release market expanded at a record rate.

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