Employment Advisor - Redhill

Maximus People Services
£20,000 - £24,999
14 Jun 2019
20 Jun 2019
Retail and Sales
Contract Type
Full Time
MAXIMUS People Services and Remploy deliver a wide range of services which make a meaningful and sustainable impact on people's lives. Our skilled professionals help hundreds of people every day in supporting them to find sustainable employment, develop their skills, and gain independence.

We are currently recruiting for and Employment Advisor to cover Dorking, Redhill and Epsom.

Job Summary

Support customers to address their barriers to employment by individual tailored packages of support so they have the necessary skills and confidence to secure and sustain employment.

Be the coach and mentor and be the principle highly trusted contact to build strong positive relationships, guide, motivate, challenge, encourage and help customers obtain sustainable employment.

Achieve delivery targets by working with customers to identify employment opportunities and support them into and during employment.

Essential Job Duties

Meet personal performance targets and Key Performance Indicators

Manage a caseload of customers using a variety of coaching strategies

Undertake in-depth assessments using a suite of tools to fully understand a customer's circumstances, preferences and holistic barriers to progression.

Co-produce personalised tailored SMART action plans with sequenced interventions and development opportunities.

Use an integration framework of local specialist services to obtain support to address specific issues (e.g. substance misuse, anger management, debt advice, health and vocational training).

Use social prescribing to develop and improve customer circumstances (e.g. healthy eating classes, smoking cessation and social groups).

Work with multiple agencies to develop holistic approaches to support customers (e.g. NHS mental health services, Local Authority Housing Services).

Support the customer in all aspects of job-search and interview preparation.

Fully understand the local labour market to source suitable job opportunities.

Undertaking direct marketing to employers using digital and electronic formats e.g. email, LinkedIn, Facebook, Twitter etc.

Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessments.

Co-produce effective in-work support plans with participants and employers.

Be mindful of Health & Safety within the customer's workplace and actively promote and report (if appropriate) to ensure a safe working environment for all customers.

Develop specialist knowledge areas such as specific disabilities, housing, benefits etc. Provide advice to other staff on these specialisms across the programme.

Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.

Fully comply with company policies including those for personal data security, safeguarding and health & safety.

Work from local hubs and community outreach locations (sometimes alongside other services e.g. housing, health and primary care centres) to increase service accessibility.

Essential requirements

Effective questioning and coaching skills.

Experience of working in a target driven environment.

Minimum GCSE grade C in English and Maths, or equivalent qualification or experience.

We offer fantastic learning and development opportunities at every stage of your career and are the first employer in our sector to offer a nationally recognised employability services qualification to front-line colleagues.

We care for each other and promote a positive workplace where everyone feels valued. We know that a strong work/ life balance is important and we offer all kinds of flexible working opportunities; whether it's to do with your disability, health or lifestyle choices we will support you to achieve the right balance. So if you're interested in flexible working opportunities, talk to us during the hiring process and we'll see what we can do.

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