Customer Services Co-ordinator

Cambridge, UK
£19,000 - £23,800
22 Jun 2019
08 Jul 2019
Contract Type
Customer Services Co-ordinator, Centre Quality and Compliance Unit, Customer Services, Cambridge Assessment English

Contract: Permanent

Salary: £19,000 - £23,800

Location: Triangle, Shaftesbury Rd, Cambridge, CB2 8BW

What it's about

The Centre Quality and Compliance team works with test centres and examiners around the world. We publish standards that all centres and examiners have to meet to ensure our exams are delivered to consistently high standards around the world. We provide training and guidance on these standards and monitor compliance with them.

What you'll be doing:
  • Producing statistical reports and supporting our global network staff to ensure quality assurance of Speaking Examiners worldwide
  • Processing claim forms within tight deadlines
  • Processing applications within tight deadlines so that examiners are ready for the exams
  • Supporting our customers and dealing proactively with customer queries, including explaining regulations to them
  • Data entry in our custom built systems - including setting up profiles with examiners' names, addresses etc.

What we're looking for

  • Educated to A level (or equivalent) is desirable.

  • Excellent administrative and organisational skills
  • Ability to juggle varied workload and meet deadlines
  • Excellent communication and interpersonal skills
  • Customer service skills
  • Word and Excel to at least intermediate level
  • Accuracy and attention to detail
  • Excellent written and spoken English
  • Ability to work with limited supervision

  • Some experience of dealing with customers is preferred
  • Some administration experience

  • A flexible, 'can do' approach
  • Initiative to improve processes and services
  • Strong customer focus and taking responsibility
  • Emphasis on quality - does their best to produce great work
  • Self-motivated with an ability to work with limited supervision
  • Great team player

C a m b r id ge A ssess m ent E n g li sh i s a pa r t of C a m b r i dge As s es s m e n t , a dep a r t m ent o f t he U n i v e rs i t y of C a m b r i dge. W e a r e t he g l o b al l ea d er i n En g l i s h l an g ua g e ass es s m en t . W e h e l p peo p l e l ea r n En g l i sh a n d p r o v e t he i r s k i l l s t o t he w o r l d. W e p r o v i d e ex a m s i n En g l i sh f or spe a ke r s of o t her l an g ua g es t a k e n by o v er 5 mi l li o n c a n d i da t es w o r l d w i de e a c h y ea r , as w e l l as t he l e a d i ng r ange o f q u a l i f i c a t i o n s f or l ang u age t e a che r s.


I n add i t i on t o a c o m pe t i t i v e sa l a r y , w e o f f er a c o m p r ehe n s i v e pa c ka g e of b en e fi t s t o h e l p w i t h y our l i f e bo t h i n s i d e and o u t s i d e of w o r k :

  • G ene r o u s con t r i bu t o r y p e ns i o n
  • 28 da y s an n ual l ea v e, p l u s ba n k h o l i da y s
  • An n u a l pe r f o r m a n ce r e l a t ed bo n us a n d i nc r ea s es ( d i sc r e t i o n a r y )
  • En h an c ed m a t e r n i t y / pa t e r n i t y pay
  • E m p l o y ee d i sc o unt and c ash b ac k s c he m e at 2 , 500 r e t a il e r s
  • C y c l e s c h e m e
  • Se a son T i c ket Lo a n
  • Su b s i d i s ed s t a f f r es t a u r a n t s
  • Su p po r t f or p r o f e ss i on a l q ua l i f i c a t i o ns
  • D i sc o un t ed a c ce s s t o t he U n i v e r s i t y of C a m b r i dge S po r t C en t r e, a l o n g w i t h v a r i ous o t h er l o c al g y m s.

We know that diversity of thinking, backgrounds and approaches lead to innovation and create an atmosphere where everyone's contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 07/07/2019 and interviews will be held on 24th July .

If you're successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.


Job Segment: QA, Quality Assurance, Technology, Quality

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