Afternoon Receptionist, Land Rover

JLR Retail Franchise network
23 Jun 2019
26 Jun 2019
Contract Type
Full Time
Are you looking to be a valued member of an iconic brand which strives to provide the best service to its customers?

As an Afternoon Receptionist working for a Jaguar Land Rover Retailer you are a vital member of team accepting customer calls into the retailer, directing them to the correct department and answering any queries to the best of your ability. By using your customer service skills and by collaborating with other team members you start the customers journey by creating a memorable first impression.

You will be the first port of call supporting customers and guests making them feel comfortable, by being outgoing and friendly with everyone you meet whilst having a strong attention to detail.

Job Responsibilities

Ideally you will have experience of:
  • Excellent phone skills, able to listen to the customer's needs gaining the knowledge to guide customers correctly first time to the right team.
  • Maintain knowledge of staff departments and whereabouts so you can direct customers appropriately.
  • Raise any customer issues with the relevant team quickly, assisting and empathising with the customer as much as you can in busy periods.
  • Excellent organisational and administrative skills.
  • Handle any incoming post/correspondence coming into the business.
  • Willing to assist in any additional tasks in the retailer, potentially showroom hosting face to face with customers.
  • Self-starter and IT literate.Desirable Experience:
  • Any experience in an automotive retailer is desirable but not essential as full training will be provided.Why us?The Jaguar Land Rover Retail Network focuses on people, they are at the heart of everything we do. We will guide you to a career you are truly proud of. We work as one united team, by taking a long-term perspective, we build foundations to last and we transform our business together.
  • If you can see yourself in the position above and would like to find out more about working for a Jaguar Land Rover Retailer apply now.
  • What are the next steps?
  • Jaguar Land Rover offers you an excellent opportunity to develop your skills and provides you with training and an excellent career pathway. We offer you a generous salary package, a team focused environment which, through learning and development, supports you in your career goals.