Desk Based Account Manager

Recruiter
Daisy Group
Location
Nelson
Salary
£15,000 - £19,999
Posted
20 Jun 2019
Closes
26 Jun 2019
Ref
1088622345
Category
Retail and Sales
Contract Type
Permanent
Hours
Full Time
Are you looking for an amazing opportunity?

Right now, Daisy SMB Services is embarking on the next stage of its ambitious growth journey - and we're looking for enthusiastic sales people to join our team.

Job Title: Desk Based Account Manager
Hours of Work: Monday to Friday, 09:00am to 17:30pm
Role: Permanent, Full Time
Location: Nelson
Salary: £18,000 + £16,000 Uncapped OTE


As a Desk Based Account Manager your role will involve being a trusted advisor to your customer base, proactively offering help & advice to ensure they are technology and communications ready for the business market. It is a busy, customer facing role delivering exceptional levels of service consistently alongside meeting sales & retention targets. You will take full ownership for customer accounts, establishing a suitable resolution and solutions for both the customer and the business.

You will own the customer billing number and churn number for your accounts.

You will also receive ongoing coaching and feedback to develop your sales skills.

Your responsibilities
  • To be accountable for a customer base of existing Daisy customers
  • To carry out proactive outbound management of your own customer base on behalf of Daisy
  • To create value and build a strong relationship with your customer base
  • To proactively upskill and self learn
  • To cross-sell and up-sell all Daisy products and services to your existing customers
  • To meet set revenue, churn and product penetration targets
  • Identify and escalate opportunities to sell further products by way of visit or referral
  • Responsible for keeping churn to a minimum
  • Re-sign customers to new contract
  • Work towards set targets, KPI's, goals and objectives
  • Schedule and action all tasks to completion within specified timescales whilst ensuring all systems are kept fully updated for each action and point of customer contact
  • Collect Key Decision Maker contacts and contact details
  • Obtain additional information where possible to maximize customer contact details

What are the benefits of working at Daisy?

Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort

But working at Daisy is much more than just a fair salary. It's about providing a range of benefits and opportunities to all our staff to make working with us enjoyable.

Our ethos is simple: the more you put in the more you get out.

Here are some of the benefits that we offer...
  • 25 days holidays, plus bank holidays, and the option to purchase more!
  • Professional development to help you achieve your personal goals
  • Eye care vouchers available and discounted Medicash membership
  • Access to discounts and savings at more than 1,200 retailers
  • An additional day off on your birthday or if you're getting married
  • Auto enrolment following probation into a salary pension scheme
  • Access to exclusive offers on a range of Daisy products
  • Up to four weeks' company sick pay over a 12-month rolling period

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