Customer Loyalty Advisor

Daisy Group
£15,000 - £19,999
21 Jun 2019
26 Jun 2019
Retail and Sales
Contract Type
Full Time
Are you looking for an amazing opportunity?

Right now, Daisy SMB Services is embarking on the next stage of its ambitious growth journey - and we're looking for enthusiastic sales people to join our team.

Job Title: Customer Loyalty Advisor
Hours of Work: Monday to Friday, 09:00am to 17:30pm
Role: Permament
Location: Nelson, Lancashire
Salary: £18,000 plus £18,000 uncapped OTE

As a Customer Loyalty Advisor based within the Customer Loyalty Team, your role will involve taking full ownership for the end to end process of customer cancellations following requests Daisy may receive for the services customers have or for any customers that may express they wish to leave Daisy.

Your responsibilities
  • Performing inbound and outbound call activity
  • Establish a suitable resolution for both the customer and the business in a timely manner.
  • Identify opportunities to maximise growth and revenue through cross selling opportunities, referring where appropriate, to specialist sales teams.
  • Identify and escalate any process issues and offer suggestions/ideas for suitable resolutions.
  • Increase customer loyalty and reduce churn working in synergy with other departments.
  • Strong communications skills - communicating in a clear and concise manner with detailed accuracy a priority. You must be able to present and discuss account information in a clear and precise manner on a verbal and written platform, meeting customer demands and expectations.
  • Establishing and building rapport with customers, providing accurate and timely information to instil customer's confidence in our ability to deliver an exceptional level of service.
  • To deliver against the key business objectives, business service level agreements and individual key performance indicators.
  • Ensure clear, concise and comprehensive notes are entered onto the systems after each and every customer contact, with relevant documents attached where necessary.
  • Confidence in handling customer escalations, managing objections and taking ownership to get a full resolution.

What are the benefits of working at Daisy?

Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort

But working at Daisy is much more than just a fair salary. It's about providing a range of benefits and opportunities to all our staff to make working with us enjoyable.

Our ethos is simple: the more you put in the more you get out.

Here are some of the benefits that we offer...
  • 25 days holidays, plus bank holidays, and the option to purchase more!
  • Professional development to help you achieve your personal goals
  • Eye care vouchers available and discounted Medicash membership
  • Access to discounts and savings at more than 1,200 retailers
  • An additional day off on your birthday or if you're getting married
  • Auto enrolment following probation into a salary pension scheme
  • Access to exclusive offers on a range of Daisy products
  • Up to four weeks' company sick pay over a 12-month rolling period

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